How do I fix a BlueParrott B250-XTS headset that will not charge?
Answer
Reseat the original cable, try a known-good USB power source, clean the charging port, and leave the headset on charge for at least 30–60 minutes. A purple light usually means some power is reaching the headset, so the problem is often a weak battery, poor contact, or a failing cable/port rather than a total dead unit.
Before you start: stop right away if…
- Do not insert metal objects into the charging port; you can short or bend the contacts.
Follow these steps
Reseat the charging cable
Unplug the cable from both the headset and the charger, inspect the ends for damage, then push it firmly straight into the headset port and the USB power source.
You should see: The headset LED responds (for example lights or changes color) when power is applied.
Try another cable and power source
Test a different USB cable, a different wall adapter, and a different outlet—even if the original cable usually works—so you can rule out a weak or failing charger path.
You should see: Charging behavior changes with the new cable or adapter, or stays the same on all sources.
Inspect and clean the charge port
Look into the headset charging port for lint, dust, corrosion, or bent contacts. If debris is visible, gently remove it with a dry soft brush or wooden/plastic pick—never a metal pin.
You should see: The port looks clear and the cable seats more snugly.
Give a deeply drained battery a long charge
Leave the headset connected to a known-good USB charger for at least 30–60 minutes without trying to use it, then attempt to power it on.
You should see: The headset powers on, or the LED shows a clearer charging state than before.
Confirm LED meaning and contact support if needed
If a purple light appears but the unit still will not run after a long charge and cable swaps, note the LED behavior and contact BlueParrott/Poly support with the model and serial number for warranty or replacement guidance.
You should see: You either restore charging or have enough detail for official support to advise next steps.
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Extra tips
What to look for: Whether any LED (including purple) appears while plugged in, whether the headset powers on after a long charge, and whether the port or cable tip looks dirty, bent, or loose.
Before you change anything: Use only a standard USB power source—avoid damaged cables. Note the LED color while charging. Do not force metal objects deep into the port. If the headset is under warranty, check BlueParrott/Poly support before opening the unit.