How do I fix a printer that prints but has no dial tone for fax?

Follow these steps

1. 1

   Test the wall jack with a phone

   Unplug the printer’s phone cord from the wall jack and connect a regular telephone to that same jack. Lift the handset and listen for dial tone.

   You should see: You know whether the jack itself provides dial tone.

2. 2

   Connect the printer directly

   Remove any splitter, surge protector, DSL filter adapter, or answering machine from the path. Connect the printer’s LINE port directly to the wall jack.

   You should see: The printer is on the simplest possible phone-line path.

3. 3

   Use a standard phone cord

   Use a standard two-wire phone cord if possible, ideally the cord that came with the printer. Avoid damaged cords and cords meant only for Ethernet.

   You should see: The printer can detect line voltage or dial tone on its fax status screen.

4. 4

   Recheck fax settings and retry

   On the printer menu, open Fax settings, confirm the country or line type if shown, then try sending a test fax or running the printer’s fax line test if available.

   You should see: The no dial tone error clears, or you get a clearer line-status message.

5. 5

   Confirm the line type if dial tone is still missing

   If a regular phone also has no dial tone, contact the phone provider. If a phone has dial tone but the printer does not, check the printer manual for VoIP or digital-line fax requirements.

   You should see: You know whether the issue is the phone service or printer fax hardware/settings.