How do I reconnect a robot vacuum that shows offline in the app?
Answer
An offline robot vacuum usually lost its 2.4 GHz Wi-Fi link. Reset the robot’s Wi-Fi, confirm the phone is on the same home network, then add the device again in the official app.
Before you start: stop right away if…
- Resetting Wi-Fi removes the old network credentials from the robot and requires pairing again.
Follow these steps
Confirm the phone is on home Wi-Fi
On the iPhone, turn off cellular data temporarily if needed, join the regular home Wi-Fi network, and prefer the 2.4 GHz network if your router shows separate bands.
You should see: The phone is online on the same home Wi-Fi you want the robot to use.
Restart the robot and router briefly
Place the robot on its dock, restart it per the manufacturer’s method, and power-cycle the router if the whole home network has been unstable.
You should see: The robot powers on normally and the home Wi-Fi returns.
Reset the robot’s Wi-Fi
Use the robot’s Wi-Fi reset combination from the manual until the Wi-Fi indicator shows pairing mode.
You should see: The robot enters pairing or Wi-Fi setup mode.
Add the device again in the app
Open the official app, choose Add Device or the + option, follow the prompts, and enter the current Wi-Fi password when asked.
You should see: The app shows the robot as online and controllable again.
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Extra tips
What to look for: The official robot app shows the device as offline, while the robot may still clean locally or flash a Wi-Fi indicator
Before you change anything: Confirm you are using the official brand app for the robot. Know the current Wi-Fi name and password. Prefer the 2.4 GHz home network during setup. Do not share router passwords with unexpected callers.