How do I cancel a Life Alert or medical alert monitoring service?
Answer
Cancel through the company’s official phone number or written cancellation process using the name, service address, and phone number on the account. Ask for written confirmation and a final billing date so charges stop after cancellation takes effect.
Before you start: stop right away if…
- Medical alert cancellation does not replace emergency planning; make sure household members know how you will call for help after the device is turned off.
- Never pay a stranger who calls claiming they can cancel the service for a fee or needs your password or full card number.
Follow these steps
Gather account identifying details
Collect the full name on the account, service address, phone number, account number if listed, and the company name shown on bills or the device.
You should see: You have the details the cancellation agent or written notice will need.
Call the official cancellation number
Use the phone number printed on a recent bill, contract, or the company’s official website. State that you want to cancel monitoring effective immediately or on a specific date, and ask for a confirmation number.
You should see: An agent processes the cancellation or explains any required written follow-up and equipment return steps.
Send a short written cancellation notice
If required or if you cannot reach anyone by phone, email or send certified mail a brief notice with your name, address, phone number, account number if known, and a clear request to cancel and stop billing.
You should see: You have a dated copy of the cancellation request for your records.
Confirm the final bill and watch statements
Ask when the last charge will post, then check bank or card statements for one or two billing cycles. Dispute unexpected charges with the payment provider using your confirmation.
You should see: Billing stops on the confirmed date, or you have documentation to dispute a continued charge.
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Extra tips
What to look for: The exact company name on statements, account or contract number if available, and whether the agreement requires a phone cancellation, written notice, or both.
Before you change anything: Find a recent bill or contract for the company name and account details. Decide the date you want service to end. Return or deactivate any medical alert equipment only after the company confirms the process. Do not give payment info to unexpected callers claiming they can cancel for a fee.