How do I cancel Spectrum TV and keep internet service?
Answer
Sign in to the official Spectrum account, open Services or plan tools, and remove or downgrade TV while leaving internet unchanged. Confirm the next bill shows internet only, and return TV equipment if Spectrum requires it so rental fees stop.
Follow these steps
Sign in and open Services
Go to spectrum.net or open the Spectrum app, sign in, and open Account or Services where TV and Internet are listed as separate lines or packages.
You should see: You can see TV and Internet as manage-able services.
Remove or downgrade TV only
Choose Change services, Disconnect, or Manage plan options for TV. Select cancelling or removing TV packages while keeping Internet. Read the confirmation screen carefully before submitting.
You should see: Spectrum shows TV ending on a date and Internet remaining active.
Confirm with chat or phone if the site blocks partial cancel
If online tools only offer full disconnect, use official Spectrum Chat or support and clearly state you want TV cancelled and Internet kept. Ask for a confirmation number.
You should see: An agent schedules TV removal only and gives a confirmation number.
Return TV equipment and verify the next bill
Return rented Spectrum TV boxes or cards with the official return label or store drop-off, then check the next bill or pending charges for internet-only pricing.
You should see: Equipment return is recorded and recurring TV or box rental charges stop.
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Extra tips
What to look for: A plan or services screen that lists TV and Internet separately, a confirmation that TV is scheduled to end, and any equipment-return kit for cable boxes or cards.
Before you change anything: Know which Spectrum services you want to keep (internet) and cancel (TV). Check whether TV equipment is rented and must be returned. Use only spectrum.net or the official Spectrum app. Never share account passwords with unexpected callers offering a cheaper cancel service.