How do I fix Uber Driver login when I have two accounts?
Answer
Sign out of the secondary Uber account completely, then sign in only with the older driver account using the phone number or email that belongs to it. If the app shows that you no longer have access to the phone number on file, use Uber’s official account recovery for that older account instead of mixing both logins on one phone.
Before you start: stop right away if…
- Stop if a site or popup asks you to pay to unlock an Uber account or install unknown software.
Follow these steps
Sign out of the secondary account
Open the Uber Driver app, open account or settings, and sign out of the newer or secondary account completely so no mixed session remains.
You should see: The app returns to a signed-out or phone-number entry screen.
Sign in with only the older account
Enter the phone number or email for the older driver account and complete Uber’s verification for that account alone. Do not switch back to the second account mid-login.
You should see: The older account opens, or Uber shows a specific block such as phone-number access loss.
Recover a changed phone number
If you see that you no longer have access to the phone number on file, choose Uber’s in-app help for updating or recovering that number and follow the official prompts.
You should see: Uber starts a recovery or number-update flow for the older account.
Contact Uber Driver support if login still fails
From Uber’s official Help for drivers, explain that two accounts exist and the original account will not accept login after signing out of the second one.
You should see: Support confirms which account is active for driving and what identity check is required next.
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Extra tips
What to look for: Whether login fails on the first/older account only, prompts such as “I no longer have access to this phone number,” and which phone number or email each Uber account uses.
Before you change anything: Write down which phone number and email belong to the older driver account versus the newer one. Use the official Uber Driver app or Uber’s help site—not links from unexpected texts. Do not create additional accounts while recovery is in progress. Never share verification codes with anyone who contacts you outside the app.