How do I fix Unable to purchase DJI Care on a new drone?
Answer
Sign out and back into the DJI account, then try buying Care Refresh both in the DJI Fly app and on DJI’s official website. Eligibility is often tied to the aircraft activation window and the account that activated the drone.
Before you start: stop right away if…
- Only buy DJI Care from official DJI app or website checkout; third-party “Care codes” are a common scam risk.
Follow these steps
Sign out and back into the DJI app
In the DJI Fly app, sign out of the DJI account, force-close the app, reopen it, and sign back in with the account that owns the aircraft.
You should see: The app shows the correct account and the Care purchase screen reloads.
Retry purchase in the app and on the web
Try purchasing DJI Care Refresh from the DJI Fly app, then try again from DJI’s official website in a mobile browser while signed into the same account.
You should see: One of the two paths completes checkout, or both repeat the same error.
Confirm aircraft binding and eligibility
In the app, confirm the drone’s serial or device entry is listed under this account and check any Care eligibility or countdown messaging near the product.
You should see: You can see whether Care is still offered for this aircraft or the window has ended.
Use DJI’s official repair or service portal if needed
If checkout still fails, open DJI’s official service or repair support site, sign in with the same account, and look for Care, device, or request status tools rather than third-party sellers.
You should see: You reach an official DJI page where device Care status or support options are shown.
Check request history before buying again
In DJI’s verification or service portal, check History or request status areas in case a prior Care request is pending or blocked.
You should see: You find a pending request to continue, or confirm there is no stuck request before contacting support.
Contact DJI support with the error text
If the error remains, contact DJI support with the exact Unable to purchase DJI Care wording, aircraft model, serial number, and screenshots from the official app or site.
You should see: Support can unlock eligibility or explain why Care cannot be purchased for that aircraft.
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Extra tips
What to look for: The exact message Unable to purchase DJI Care, which DJI account is signed in, and whether the drone was recently activated under that account.
Before you change anything: Confirm you are using the same DJI account that activated the aircraft. Use the official DJI Fly app or DJI website only. Note the drone model and activation date if shown. Never share DJI account passwords or verification codes with unexpected callers.