How do I get a front sensor glass spare part for a DJI Air 3S?
Answer
For a DJI Air 3S with damaged front sensor glass, use official DJI parts and repair channels. Updating the aircraft firmware first helps confirm the sensing issue is hardware damage rather than software.
Before you start: stop right away if…
- Flying with damaged forward sensors increases collision risk. Keep the aircraft grounded until sensing is restored.
Follow these steps
Document the damage and model details
Write down DJI Air 3S, Fly More Combo if applicable, and the remote model such as DJI RC-N3. Photograph the cracked or missing front sensor glass or front shell.
You should see: You have clear model details and photos for a parts or repair request.
Update the aircraft firmware
Connect the Air 3S in the official DJI app and update the aircraft firmware to the latest available version before assuming only a part replacement is needed.
You should see: The aircraft reports the current firmware successfully, or a clear update error remains.
Retest forward obstacle sensing on the ground
With propellers clear and following DJI safety guidance, check whether forward sensing warnings still appear after the update.
You should see: Forward sensing still fails in a way that matches the physical front glass or shell damage.
Request the original front sensor glass or front shell
Contact DJI support or use the official DJI repair and parts process. State that only the front sensor glass or front shell area is damaged, forward obstacle sensing is not working, and you need an original DJI part.
You should see: DJI or an authorized channel confirms the correct spare part or a repair service option for the Air 3S.
Avoid unofficial structural repairs before flying again
Do not fly the drone until the front sensing housing is restored with the approved part or an authorized repair is completed.
You should see: The aircraft remains grounded until obstacle sensing hardware is properly restored.
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Extra tips
What to look for: Visible damage on the front sensor glass or front shell, forward obstacle sensing errors in the DJI fly app, and your exact Air 3S Fly More Combo and remote model such as DJI RC-N3.
Before you change anything: Confirm the drone is a DJI Air 3S and note the remote model, such as DJI RC-N3. Photograph the damaged front sensor glass or front shell before requesting parts. Avoid flying with impaired obstacle sensing. Use only official DJI parts and support channels for structural or sensor housing repairs.