How do I cancel a Starlink account and return the kit?
Answer
Sign in at the official Starlink account site, open Manage or Your Orders, then create a support ticket asking to cancel and return the kit. State clearly if the kit is unopened and request a return label or return authorization before you ship anything.
Before you start: stop right away if…
- Stop if a site or popup asks you to pay a fee to unlock cancellation or install unknown software.
Follow these steps
Sign in to the Starlink account
Open the official Starlink website or app and sign in to the account that placed the order.
You should see: You can see account, order, or subscription details for the kit.
Open Orders or Manage
Go to Your Orders or Manage on the account and locate the Starlink kit or subscription you need to cancel.
You should see: The relevant order or service shows options for support, cancellation, or returns.
Create a support ticket for return
Open a Support ticket and state that you need to cancel the account and return the equipment. If the order was placed by mistake and the kit is unopened, say that and ask for a return label or return authorization.
You should see: Starlink receives a clear cancellation and return request with your order context.
Use clear return wording
In the message, include the receive date, that the kit is unopened if true, and that you need cancellation plus shipping instructions. Wait for Starlink’s return authorization before mailing the kit.
You should see: You receive return instructions or a label and know when to ship.
Ship only with official instructions
Follow the return packing and label steps Starlink provides, then track the shipment until Starlink confirms receipt and account cancellation.
You should see: The kit is returned under authorization and the account cancellation can complete.
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Extra tips
What to look for: Account menus labeled Orders, Manage, or Support, plus any return authorization or shipping label reply from Starlink.
Before you change anything: Use only starlink.com or the official Starlink app for account changes. Keep the kit unopened if you are requesting a mistake-order return. Do not ship equipment until you have return instructions. Never share account passwords or one-time codes with unexpected callers.