Internet & Wi-Fi
Connection problems, slow speeds, and router troubleshooting.
129 articles — showing 1–60 (page 1 of 3)
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- How do I fix a Starlink installation that says check for obstructions?During Starlink installation or setup, the app or dish status warns to check for obstructions, and service may be blocked or unreliable until the sky view is clear.Open
- Why is a smart TV not getting full Wi-Fi speed?A smart TV is connected to Wi-Fi but is not reaching the internet speed expected from the home connection, even though other devices test faster.Open
- How do I fix a Samsung Galaxy S25 that will not connect to a cellular network?A Samsung Galaxy S25 will not connect to the cellular network and shows no specific error code when connection attempts fail.Open
- How do I fix a Creality Falcon laser cutter that will not connect to the network?A Creality Falcon 5W laser cutter will not connect to the computer or local network, blocking use of the software.Open
- How do I fix a Google Nest or Long Plus camera that shows offline?One Long Plus or Nest-style camera shows offline in the app, sometimes with Failed to request live stream (415), while other cameras may still work.Open
All Internet & Wi-Fi articles
- How can I browse the internet on a Sony Bravia TV?A Sony Bravia X50-9J user wants to browse the web on the TV but cannot open a useful browser experience.Open
- How can I tell if Starlink will work from a ground-floor patio with trees nearby?A ground-floor apartment with a roofed patio has limited mounting options and nearby vegetation, and the resident wants to know whether Starlink is practical before buying.Open
- How do I activate a Starlink Mini on an existing Starlink account?You already have Starlink service and an unused Mini dish, and you need to know how to purchase or add a plan so the Mini can be activated.Open
- How do I activate or link a Starlink Mini that came with a residential plan?Someone with an existing Starlink residential plan received or ordered a Mini kit and needs to confirm whether it is still available to activate for free and how to link it to the correct account.Open
- How do I assign a DID number to a Wi-Fi phone?A DID number is already set up with a VoIP provider, and it needs to be assigned to a Wi-Fi phone using the correct sub account SIP credentials.Open
- How do I cancel a Starlink account and return the kit?Need to cancel a Starlink account and arrange a return of the equipment, often after an order placed by mistake or an unopened kit.Open
- How do I cancel service and return equipment I just received?You need to discontinue a service and return equipment that arrived recently, such as a modem, router, or set-top box.Open
- How do I change Wi-Fi on a Ring video doorbell without a setup code?A Ring video doorbell needs a new Wi-Fi network and location update, but no setup or QR code is visible on the device.Open
- How do I change a Starlink setup date if the equipment has not arrived?A Starlink installation or setup is scheduled for tomorrow, but the kit has not arrived yet and a different date is needed.Open
- How do I check if I am eligible for a phone offer on an AT&T account?Someone with AT&T internet wants to know if they are eligible for a phone through AT&T after losing a phone that was on a family plan.Open
- How do I connect a Samsung TV to Wi-Fi so Netflix will install?A second Samsung TV such as a UN49MU3280 cannot see or join the Wi-Fi network, so Netflix cannot be added.Open
- How do I connect a T-Mobile internet gateway to a Roku TV?A T-Mobile home internet box needs to provide Wi-Fi so a Roku TV can connect and finish account setup.Open
- How do I connect a TV to Starlink Wi-Fi when it asks for a password?A TV cannot join Starlink Wi-Fi because it asks for a network password, and it is unclear whether that password comes with the Starlink modem/router.Open
- How do I connect a Vizio TV to Wi-Fi without the remote?The remote for a Vizio TV is missing, and the owner needs to use the buttons on the TV or the Vizio Mobile app to connect the TV to Wi-Fi.Open
- How do I connect an LG TV to a new Wi-Fi network?An LG TV shows Wi-Fi as not connected or turned off when trying to join a new wireless network, often after changing routers or home internet equipment.Open
- How do I find my Wi-Fi password to set up a new Kindle?A new Kindle asks for a Wi-Fi password during setup, and an older Kindle already on the account cannot buy new books until internet access works again.Open
- How do I find the Wi-Fi password for an LG refrigerator that was never set up?Someone needs the home Wi-Fi password to connect an LG refrigerator that has never been set up on the network.Open
- How do I find the Wi-Fi password when setting up a new phone?During new phone setup, Wi-Fi setup asks for a password that is not known, and an attempted password was rejected as incorrect.Open
- How do I finish setting up a new iPhone when verification keeps failing?A brand-new iPhone cannot complete first-time setup, often with a verification failed message, especially when the only available network is public Wi-Fi.Open
- How do I fix Netflix error NW-4-8 on a Samsung TV?Netflix will not connect on a Samsung TV and shows error code NW-4-8.Open
- How do I fix No network available after reinserting a SIM in a Ryoko Pro?A SIM was reinserted in a Ryoko Pro hotspot, but the device still shows No network available and network toggles may not respond.Open
- How do I fix Personal Hotspot not working on an iPhone 12?Personal Hotspot on an iPhone 12 will not share cellular data with other devices, sometimes after a reset.Open
- How do I fix Roku error code 014 when a TV will not connect to Wi-Fi?A TCL Roku TV or Roku device shows no connectivity with error code 014 and cannot stay connected to Wi-Fi.Open
- How do I fix Samsung TV error STCF-1103 when connecting to the internet?A Samsung TV shows error code STCF-1103 while trying to get online; the home gateway involved may be an ET2251 modem/router.Open
- How do I fix Verizon phones that fail at home on Starlink Wi‑Fi?Verizon iPhones lose normal cellular service at home on Starlink internet and may show SOS, while the same phones work away from home.Open
- How do I fix a CaptionCall phone that is not working?A CaptionCall phone is not working. Captions may fail even if dial tone exists when internet is down, and account email changes can block app sign-in.Open
- How do I fix a Creality Falcon laser cutter that will not connect to the network?A Creality Falcon 5W laser cutter will not connect to the computer or local network, blocking use of the software.Open
- How do I fix a Google Home Mini stuck with a flashing blue light?A Google Home Mini keeps flashing blue and does not return to normal operation, and it is unclear whether all related devices need to be unplugged.Open
- How do I fix a Google Nest or Long Plus camera that shows offline?One Long Plus or Nest-style camera shows offline in the app, sometimes with Failed to request live stream (415), while other cameras may still work.Open
- How do I fix a Google speaker stuck on waiting to connect to Wi‑Fi?A Google Home / Nest speaker or “Google machine” stays on a waiting-to-connect-to-Wi‑Fi status and will not finish joining the network.Open
- How do I fix a Humminbird Xplore 10 that shows no PHY found on an Ethernet switch?A Humminbird Xplore 10 fish finder is connected through an Altera/P5 GL Ethernet switching device and is not showing an incoming network signal, sometimes with a no PHY found condition.Open
- How do I fix a Kasa EP40 smart plug that will not connect to Wi-Fi?A TP-Link Kasa EP40 outdoor smart plug fails to join Wi-Fi during setup, often on a dual-band router such as Eero that uses both 2.4 GHz and 5 GHz.Open
- How do I fix a Kasa smart plug that blinks blue and orange and will not join Wi-Fi?A TP-Link Kasa HS103 smart plug blinks blue and orange and will not connect to Wi-Fi during setup on an Android phone.Open
- How do I fix a Kindle that cannot connect to the Kindle Store?A Kindle cannot connect to the Kindle storefront and store pages fail to load.Open
- How do I fix a Kindle that says incorrect Wi‑Fi password?A Kindle will not join Wi‑Fi and reports an incorrect password even when the password seems right.Open
- How do I fix a Kindle that will not connect to Wi-Fi?A Kindle that previously connected to Wi-Fi can no longer join the network and may show a connection error.Open
- How do I fix a PS5 that says the internet provider will not allow it to connect?A PlayStation 5 shows a message that the internet provider will not allow it to connect while you are trying to set it up on the home network.Open
- How do I fix a Rain Bird ARC6 that shows Offline and will not reconnect to Wi‑Fi?A Rain Bird ARC6 controller will not reconnect to Wi‑Fi, and the phone app shows Offline in red with a cloud icon.Open
- How do I fix a Roku that will not connect to Wi-Fi?A Roku device shows an error when connecting to Wi-Fi and cannot get online.Open
- How do I fix a Ryoko hotspot that says Connected without internet?A Ryoko mobile hotspot shows Connected without internet even though a data plan was purchased with the unit.Open
- How do I fix a Samsung Galaxy S25 that will not connect to a cellular network?A Samsung Galaxy S25 will not connect to the cellular network and shows no specific error code when connection attempts fail.Open
- How do I fix a Samsung Smart TV app that shows Remove or a blank screen?After an internet outage, a Samsung Smart TV streaming app such as Frndly TV shows a blank screen, while other apps still work, and the TV may offer a Remove option under the app.Open
- How do I fix a Samsung TV stuck on the language setup screen?A Samsung TV model UN22D5003BFXZA gets stuck on the language setup screen after modem equipment was replaced, and the remote cannot get past that step.Open
- How do I fix a Samsung smart TV app that will not download?An app will not download on a Samsung smart TV and may show a Wi-Fi or something went wrong error even though network access seems available.Open
- How do I fix a Starlink error during device setup?The Starlink app shows an error during setup and the dish or router will not finish connecting for first-time use.Open
- How do I fix a Starlink installation that says check for obstructions?During Starlink installation or setup, the app or dish status warns to check for obstructions, and service may be blocked or unreliable until the sky view is clear.Open
- How do I fix a connectivity error on an adjustable bed base?An adjustable bed shows a connectivity error that has not cleared, and control through the remote or app is unreliable.Open
- How do I fix a dating app chat that freezes mid-conversation on iPhone?The eHarmony chat on an iPhone freezes mid-conversation when sending a reply, and the freeze happens mainly while connected to Wi-Fi.Open
- How do I fix a landline with no dial tone after a Spectrum outage?A Spectrum landline (or phone service through the modem) has no dial tone, so calls cannot be made or received.Open
- How do I fix a phone that does not work when the modem says Check telephone line?A telephone does not work, and the modem or related equipment shows a Check telephone line or check phone lines message.Open
- How do I fix a smart TV that will not reconnect to Wi-Fi?A TV has lost its internet connection. The ISP (iiNet) says the network is fine and the issue is with the TV, which will not accept the full wireless security key.Open
- How do I fix an Amazon Echo that will not connect to Wi‑Fi?An Amazon Echo that previously worked lost internet and will not reconnect to Wi‑Fi.Open
- How do I fix an iPhone that cannot connect to the internet?An iPhone cannot reach the internet over cellular data or home Wi‑Fi, sometimes after using Spectrum or another home broadband service.Open
- How do I fix cable TV and internet that stopped working at the same time?Both TV and internet service stopped working, often pointing to power, coax, or modem/router issues rather than a single app problem.Open
- How do I fix landline phones that stopped working after a new modem install?After installing a new modem, landline phones no longer work even though internet may be fine.Open
- How do I fix no service on a phone after inserting a new Mercury SIM?After getting a new Mercury router and signing up for mobile, broadband, and power, a phone with the new SIM cannot make or receive calls and may show No Service.Open
- How do I fix text messages failing to send on Visible after changing cellular settings?After using an area with no Wi-Fi and changing cellular controls, text messages fail to send on an iPhone with Visible service.Open
- How do I fix the Pentair ScreenLogic app when it will not connect on an iPhone?The Pentair ScreenLogic app on a phone, often a new iPhone, cannot connect and may report that Wi-Fi cannot be found.Open
- How do I follow Starlink hardware return instructions?A Starlink customer needs official hardware return instructions for a kit or component that must be sent back through the Starlink account return flow.Open
- How do I get Alexa working again after moving to a new home?After moving, an Alexa Echo device will not connect or work on the new home Wi-Fi.Open