Internet & Wi-Fi
Connection problems, slow speeds, and router troubleshooting.
129 articles — showing 61–120 (page 2 of 3)
- How do I get Foxtel help when apps will not launch on a new iQ4 box?Need to reach a Foxtel representative because apps on a new iQ4 box crash or will not launch, with multiple on-screen error messages.Open
- How do I get Starlink installed on an Airstream or other travel trailer?A new Airstream Classic (or similar travel trailer) needs Starlink installed for RV or camper internet.Open
- How do I get a new Android phone ready to use?A new Android phone needs initial setup, starting with connecting to Wi-Fi so account sign-in, updates, and app restore can continue.Open
- How do I get a refund for an unwanted hotspot data refill?A hotspot refill was charged about $43 even though a hotspot refill was not wanted, and a refund of that charge is needed.Open
- How do I get an iRobot Roomba manual and connect it to Wi-Fi?A new iRobot Roomba needs a printed or downloadable manual and will not finish connecting to home Wi-Fi during setup.Open
- How do I improve or expand Mobile Hotspot on a Samsung Galaxy S24?Mobile Hotspot on a Samsung Galaxy S24 is slow or limited, and more hotspot capacity or a more reliable connection is needed.Open
- How do I manage Amazon Alexa devices in the Alexa app?Someone needs to open device settings in the Amazon Alexa app, often after asking Alexa a simple question such as the weather and wanting to check or manage the Echo device list.Open
- How do I manage Starlink service when I only need it for part of the year at different homes?A Starlink kit is used only about six months a year in one location and the owner wants similar seasonal service at another house, including interest in a promotional monthly rate.Open
- How do I mount a rectangular Starlink dish on a roof pole?A newly arrived rectangular Starlink kit has a fold-out kickstand on the back with no obvious way to remove it, and the installer wants to attach the dish to an existing roof-fascia pole mount.Open
- How do I reactivate a DIRECTV account after an internet outage?After a service line outage, a DIRECTV or Quantum-related streaming account will not sign in or upload content until the account is reactivated.Open
- How do I reconnect a Windows PC to Starlink after switching from another ISP?After switching from Optimum to Starlink, a Dell Windows 11 PC cannot get online even though a cell phone on the same network works.Open
- How do I reconnect a landline phone after installing a TV box?Landline dial tone is missing after a TV box was set up, and the phone needs to be connected correctly through the modem’s phone port.Open
- How do I reconnect an Amazon Echo after switching internet providers?An Amazon Alexa Echo device stopped working after a change in internet providers and needs to be relinked to the new Wi-Fi network.Open
- How do I recover a Starlink account after the email was compromised?Starlink account email was compromised; a new email is in use; help needed with account recovery and disputing recurring charges after travel/order issues.Open
- How do I renew service on a T-Mobile Franklin T10 LTE hotspot?A Franklin T10 LTE hotspot lost automatic renewal for its annual T-Mobile subscription, and service needs to be renewed manually.Open
- How do I reopen a support chat after the connection drops?A live support or expert chat disconnected before the issue was resolved, and the person needs to reopen the same case.Open
- How do I request service credits after a long internet outage?After a long internet or home service outage, the account holder wants to request a service credit or bill adjustment from the provider, such as Luna or a similar ISP.Open
- How do I reset Wi-Fi on KEF wireless speakers?A KEF wireless speaker will not reconnect to Wi-Fi or complete a network reset, and it is unclear whether error lights or messages appear during the process.Open
- How do I reset an Amazon Echo to a new Wi‑Fi network?An Alexa/Echo device was set up under a former household member's account and needs to be reset so it can join a new Wi‑Fi network.Open
- How do I restart a set-top streaming box and home network in the right order?An electronics or set-top streaming box is not working correctly and needs a full power restart together with the home router or gateway.Open
- How do I restore Sky TV when the screen says check Wi‑Fi or Ethernet?Sky is missing or unavailable on the TV, and the box shows an error about checking the Wi‑Fi or Ethernet connection.Open
- How do I restore dial tone when a home landline phone stops working?A home line phone has no service or dial tone. Modem or phone equipment lights may give clues, and multiple jacks or devices may be involved.Open
- How do I return a damaged Starlink kit or box?A Starlink kit arrived damaged or installation was canceled, and the equipment needs to be returned, possibly without a reusable original box or with a missing return label.Open
- How do I return an unopened Starlink kit ordered by mistake?The wrong Starlink kit arrived, is still sealed in the box, and needs to be returned after a disconnected support chat.Open
- How do I set up Starlink hardware when the app says unavailable or will not connect?New Starlink hardware will not complete plan configuration or connect, and the app may show the service as unavailable or intermittent.Open
- How do I set up TV, audio, and Wi-Fi for two rooms?A household needs a practical way to set up television, audio, and Wi-Fi coverage across two rooms.Open
- How do I set up Wi-Fi on an Amazon Echo Dot?An Echo Dot needs to be connected to Wi-Fi during setup or after a network change.Open
- How do I set up a Starlink Mini when I cannot find the KIT number?Starlink Mini setup asks for a KIT number, but the packaging or unit has no KIT-labeled number; only a serial number is available.Open
- How do I set up a prepaid eSIM for data on an iPhone?A prepaid eSIM bought for mobile data or Wi-Fi hotspot use is not working on an iPhone, sometimes with a message that the plan is not supported on this device.Open
- How do I skip setup screens and connect a Vizio TV to Wi‑Fi?A Vizio TV setup screen (including partner promotions) is blocking progress, and the user only wants to connect to Wi‑Fi to use the TV.Open
- How do I troubleshoot home internet before requesting a technician visit?Home internet is down at the service address and a technician visit may be needed.Open
- How do I update a Paramount+ payment method when the TV says the router is not supported?Unable to update Paramount+ billing on a TV that shows a router not supported style message; the payment method needs to be changed from a phone or computer instead.Open
- How do I update payment details on a Starlink account?New payment details need to be added or updated on a Starlink account, and it is unclear where to make the change or why an update might fail.Open
- How do I update the Wi-Fi password on a Google Nest device?A Google Nest device needs the new home Wi-Fi password, but it may be missing from the Google Home app because it is offline after the network change.Open
- How do you finish setting up a Bose Smart Soundbar 600?A new Bose Soundbar 600 is recognized on an iPhone but the soundbar stays amber for a long time and the Bose app keeps searching or shows something went wrong while joining Wi-Fi.Open
- How should I add Wi-Fi extenders without making coverage worse?Home Wi-Fi coverage is weak and the plan is to buy more extenders, but placing too many extenders can create interference or confusing network names.Open
- What does it mean when the phone light on a modem is off?The telephone indicator on a broadband modem or router is not lit, and the phone service connected to it does not work.Open
- What should I check when a home landline or MagicJack phone stops working?A landline-style phone at home is not working, including setups that use MagicJack with a modem and router.Open
- What should I do if a support call drops and the internet connection is lost?A live tech support session ended suddenly because the connection dropped and the internet or call path was lost.Open
- What should I do if my AT&T landline has no dial tone?An AT&T home landline is not working—often with no dial tone—and may run through a modem or gateway.Open
- What should I do if my internet drops during an online support chat?A customer lost their internet or chat connection while talking with a technician and needs to reconnect and continue troubleshooting.Open
- Why can Starlink internet affect Verizon cell service at home?Verizon cell phones work away from home but fail at home where Starlink provides internet, and the owner wants to know how those systems can interact.Open
- Why can a phone use Wi-Fi but not make calls or send texts after a SIM change?A phone, such as a Samsung Galaxy A15, connects to Wi-Fi but cannot place calls or send texts after a promised SIM replacement was delayed or not delivered.Open
- Why did my internet stop working right after I connected a white box?Internet or network service stopped working immediately after a white network box was connected or swapped into the setup.Open
- Why does a Fire TV Wi‑Fi sign-in page appear every morning on my Samsung TV?A Wi‑Fi or sign-in page appears on the TV each morning when powered on with a Fire TV remote, even though it does not show every time you change channels.Open
- Why does a Kenwood car stereo with Alexa say it cannot find the network?A Kenwood car stereo with built-in Alexa reports that it cannot find the network when asked to play a song.Open
- Why does a Kindle say currently unavailable after connecting to new Wi-Fi?After a house move, a Kindle shows it is connected to the new Wi-Fi but content or store features say currently unavailable.Open
- Why does a Moen smart faucet say the Wi-Fi password is incorrect?A Moen smart faucet control box will not join Wi-Fi and repeatedly reports an incorrect password even when the password is believed to be right.Open
- Why does a PS5 stay offline when Wi-Fi is connected?A PlayStation 5 shows Wi-Fi as connected, but games stay offline or hang on Checking network connection when launched.Open
- Why does a TCL TV say the Wi-Fi password is wrong when it isn’t?A TCL Roku or Google TV such as a 40S350G refuses to join Wi-Fi and keeps saying the password is wrong even though the password works on other devices.Open
- Why does a TV say no internet connection while other TVs work?A downstairs TV shows 'no internet connection' even though internet may work on an upstairs TV on the same Spectrum service.Open
- Why does a phone say it is not connected to a network?A phone reports no network connection and cannot make or receive calls, despite being switched on.Open
- Why does an iPhone drop calls after a few minutes and ask to activate Wi-Fi Calling?Calls work for about 3–5 minutes, then drop, and the iPhone shows a message asking whether to activate Wi-Fi Calling.Open
- Why does an iPhone say No Internet Connection when Wi-Fi looks connected?An iPhone shows it has internet or Wi-Fi signal, but apps still report no internet connection.Open
- Why does my iPhone say “Calling…” but the call never connects?An iPhone shows “Calling…” but the call does not go through, even when data may still work.Open
- Why does my living room TV turn on briefly then shut off?A living room TV powers on briefly then shuts off after reboot attempts; a modem light later stays on while another light is red, and on-site help may be needed for two TVs in the home.Open
- Why does only my TCL smart TV keep dropping Wi‑Fi?A TCL TV repeatedly loses internet while other devices in the home stay online; hard resets of the TV and router have not fixed it.Open
- Why doesn’t a Samsung phone show a mobile network option I expect?On a Samsung phone, an expected mobile network or connectivity option is missing, often while troubleshooting Wi-Fi or cellular settings.Open
- Why is a smart TV not getting full Wi-Fi speed?A smart TV is connected to Wi-Fi but is not reaching the internet speed expected from the home connection, even though other devices test faster.Open
- Why is there no cell service in Canada on a US phone plan?A US customer traveling in Canada can see networks like Rogers and Bell but cannot register for service, and may be unable to call the home carrier because phones have no signal.Open