How do I return a damaged Starlink kit or box?
Answer
Start the return in the Starlink app or account email for Your Starlink Return instructions and the prepaid label. Pack only the Starlink equipment, follow the label steps exactly, and contact Starlink Support through the official app or starlink.com if the label or box guidance is missing.
Before you start: stop right away if…
- Use only official Starlink return labels and support channels; unexpected payment requests to process a return are a common scam pattern.
Follow these steps
Find the official return instructions
Open the Starlink app and the order email inbox for a message or screen about Your Starlink Return, including a prepaid label and packing steps.
You should see: You see Starlink’s return label or a clear path to request one.
Document the damage and kit type
Take clear photos of the damaged equipment and any model marking on the box or kit, such as Standard X, before packing.
You should see: You have photos and model details ready if Support asks for them.
Pack only the required Starlink hardware
Follow Starlink’s list exactly. Usually that means the dish, router, cables, and power supply—not unrelated household items. If the original box is unusable, use sturdy packaging and note that when you contact Support.
You should see: The package contains only the equipment Starlink asked to return.
Apply the label and ship as instructed
Print or display the prepaid label from Starlink, attach it as directed, and drop the package at the carrier location named in the instructions.
You should see: The carrier accepts the package and you keep a drop-off or tracking receipt.
Contact Starlink Support if the label is missing
Through the official Starlink app or starlink.com, tell Support the kit arrived damaged or installation was canceled, the original box cannot be reused if that is true, and you need the return label and packing guidance.
You should see: Support issues return instructions or a replacement label.
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Extra tips
What to look for: A Starlink email or app screen titled similar to "Your Starlink Return," a prepaid shipping label, and clear notes about which hardware to send back.
Before you change anything: Photograph the damage and the kit model marking, such as Standard X if shown on the box. Keep the dish, router, cables, and power supply together until Support says what to return. Use only starlink.com or the official Starlink app for return requests. Never pay an unexpected fee to a third party that claims to process the return.