How do I fix a Kindle that says incorrect Wi‑Fi password?
Answer
Re-enter the Wi‑Fi password carefully from a working device’s saved password or the router label, forget the network on the Kindle, then rejoin. A factory reset is usually unnecessary.
Before you start: stop right away if…
- A factory reset can erase personal documents and notes stored only on the Kindle.
Follow these steps
Confirm the exact Wi‑Fi password
On a working phone, view the saved password for that network (or read the router label) and write it down carefully, including capital letters.
You should see: You have the exact password string.
Forget the network on the Kindle
On the Kindle, open Wi‑Fi settings, select the network, forget/remove it, then restart the Kindle.
You should see: The network is cleared from the Kindle.
Join the 2.4 GHz SSID if bands are split
If the router has separate 2.4 GHz and 5 GHz names, choose the 2.4 GHz name on the Kindle and enter the password slowly.
You should see: The Kindle connects, or the error changes.
Avoid captive-portal networks for setup
Skip hotel/store guest networks that require a browser login page unless Amazon’s help says your Kindle model supports them; use a normal home WPA network instead.
You should see: You are on a network type Kindles handle reliably.
Skip factory reset unless still failing
If it still fails after a correct password on 2.4 GHz, restart the router once and retry. Factory reset only as a last resort after backing up personal documents.
You should see: Wi‑Fi connects without erasing the device.
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Extra tips
What to look for: An incorrect password message on the Kindle Wi‑Fi list, and whether other devices join the same SSID
Before you change anything: Confirm the password on a phone that already connects. Prefer the 2.4 GHz network name if your router has separate bands. Avoid factory reset until network troubleshooting is done—sideloaded files only on the device can be lost.
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