What should I do if a FootRenew or RejuvaCare replacement device never arrives?
Answer
Gather the original order or warranty details, track the shipment on the seller’s official Track Order page, then contact RejuvaCare or the retailer with the order number if the status is stuck or the delivery window has passed. Ask whether the replacement is covered under standard or extended warranty before approving any new charge.
Before you start: stop right away if…
- Only use contact details from the official brand or retailer site. Scam callers often pretend a warranty package is “held for a fee.”
Follow these steps
Collect order and warranty details
Find the original purchase email, warranty registration, or claim number. Note the product name (FootRenew), order date, and whether an extended warranty was purchased.
You should see: You have the identifiers support will ask for before checking a missing replacement.
Check official order tracking
Open the Track Order or order-status page on the official RejuvaCare site (or the retailer that sold it) and enter the order or tracking number. Confirm the carrier status and estimated delivery date.
You should see: You see a clear shipping status such as in transit, delivered, or no movement.
Confirm the ship-to address
Compare the ship-to address on the tracking page with your current address. If a neighbor or building office may have the package, check there when status says Delivered.
You should see: Either the package is located locally or the address problem is identified.
Contact support for a reship
Contact RejuvaCare or the seller using the support phone or contact form from the official site. Explain the missing FootRenew replacement, share the order/RMA number, tracking status, and warranty type, and ask them to reship or open a carrier claim.
You should see: Support confirms next steps for a reship, refund, or carrier investigation.
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Extra tips
What to look for: Order number, tracking status, warranty or RMA reference, and the delivery address on the replacement shipment.
Before you change anything: Use only the official RejuvaCare or retailer website and phone numbers from your paperwork or a known order email. Do not pay a second full price to a random number that texts you about the missing package. Keep photos of the defective unit and any prior return labels.