How do I contact Uber after leaving a phone in the car?
Answer
Uber lost-item help runs through the trip receipt in the Uber account—not through random texts to the driver. Use another phone, a computer, or a trusted person’s device to sign into Uber, open the recent trip, and use Help / I lost an item so Uber can message the driver.
Before you start: stop right away if…
- Scammers sometimes pose as drivers or “Uber recovery” and ask for payment or codes. Use only official Uber help for the trip.
Follow these steps
Access Uber from another device
On a computer or borrowed phone, open the official Uber app or uber.com and sign into the same account that booked the trip. Prefer password reset email on a computer if you cannot receive SMS on the lost phone.
You should see: You can see your Uber account and recent trips.
Open the trip and start lost-item help
Open Activity, select the ride where the phone was left, then choose Help and the option for a lost item. Follow Uber’s prompts so the platform can contact the driver for you.
You should see: Uber shows a lost-item request path for that specific trip.
Add clear details for the driver
Describe the phone (color, case, lock screen) and where it may have been left (seat, floor, door pocket). Stay inside Uber’s messaging tools rather than posting personal contact info publicly.
You should see: The driver receives a clear description through Uber’s official channel.
If you cannot sign into Uber, use support from another phone
From a borrowed phone or landline, contact Uber support for your region and provide trip time, pickup/dropoff, and rider name so they can locate the trip. Meanwhile, use Find My iPhone or Find My Device if the lost phone supports it.
You should see: Support can identify the trip, or device location tools show whether the phone is still moving with the vehicle.
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Extra tips
What to look for: The completed trip in Uber Activity; Help options for lost item; driver messaging through Uber (not a personal number you invent)
Before you change anything: Write down trip details you remember: pickup/dropoff area, approximate time, and driver first name if shown on a receipt email. Use only official Uber app or uber.com—avoid links from unexpected texts. Do not share account passwords or codes with strangers offering to “find” the phone. If the phone has Find My / Find My Device, try that from another device after securing the Uber contact path.