Phones & Tablets
Mobile storage, messaging, charging, and app issues.
1572 articles — showing 1–60 (page 1 of 27)
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- How do I fix Jabra hearing aids that lost volume control in the app after a repair?After a repair, both Jabra hearing aids lost volume control in the app on an iPhone and need to be re-paired.Open
- How do I fix an iPhone that says the passcode is incorrect or shows 'iPhone Unavailable'?An iPhone repeatedly rejects the passcode being entered, or displays an 'iPhone Unavailable' screen after several incorrect attempts.Open
- How do I fix a Fitbit Inspire 3 that will not sync?A Fitbit Inspire 3 is not syncing to the phone app even after waiting and retrying.Open
- How do I activate a new Straight Talk phone and keep my number without the old phone?Someone is activating a new Straight Talk phone, wants to keep the current number, and cannot use the old phone because its screen is broken.Open
- How do I unlock an iPhone to switch to another carrier?An iPhone needs to be unlocked so it can move to another mobile provider with a new SIM or eSIM.Open
All Phones & Tablets articles
- Are Comcast Digital Voice CDR timestamps in local time?Someone needs to understand how Comcast Digital Voice call detail records (CDRs) are recorded and whether timestamps are in local time.Open
- How do I fix a deleted Facebook Messenger messages be restored problem?Facebook Messenger messages were deleted—sometimes long ago—and recovery is needed, including checking whether chats were only archived.Open
- Do Bose QuietComfort earbuds block noise without a phone connection?Someone is considering Bose QuietComfort earbuds to block snoring and wants to know whether noise cancellation works without pairing to a phone or other device.Open
- Do need a Genius Bar appointment for iPhone battery health service?Someone wants to know whether an Apple Store Genius Bar appointment is required when an iPhone shows degraded battery health.Open
- Do need a special SIM card for an iPhone to work in Scotland?A traveler wants to know whether an iPhone needs a special SIM card to operate while visiting Scotland.Open
- Do need to bring a QR code for movie tickets at the theater?Someone bought movie tickets and wants to know whether to bring the QR code to the ticket scanner or box office.Open
- How can I check if a phone number's line is active and paid?Someone needs to know whether a phone number is still in service and paid off or current on its wireless account.Open
- How can I compare how much cell phone service costs?Someone wants to understand what cell phone service costs and how to compare carrier plan pricing for a phone line.Open
- How can I export iPhone text messages with metadata on a Windows PC?An iPhone 13 user wants to download text messages and related metadata onto a Windows computer, but Apple does not provide a simple readable Messages export tool on Windows.Open
- How can I find a forgotten Apple ID email address?An Apple ID email address was forgotten and needs to be looked up before sign-in or device setup can continue.Open
- How can I find accurate images of the 13 Colonies’ flags before the Revolutionary War?Someone wants historically accurate images of flags associated with the 13 Colonies in the pre-Revolutionary or earliest period.Open
- How can I find an iPhone’s location if a family member is missing?A family member who is elderly and ill is missing with their car, and another person wants to know if the iPhone’s location can be found through the Apple account.Open
- How can I find iPhone text messages older than 18 months?Someone needs text messages from an iPhone that are older than about 18 months and may no longer appear in the Messages app.Open
- How can I find out who owns a phone number from a call log?Someone wants to identify the owner of a phone number from a call log, including calls that show as Private.Open
- How can I get a Form 1099-R from IBM?A retiree or former employee needs a Form 1099-R from IBM for tax reporting and does not know where to request the document.Open
- How can I get a ride quickly if my phone data or apps are unavailable?Someone needs a ride urgently and cannot rely on normal phone app data, so they need practical ways to call or arrange transportation quickly.Open
- How can I get contact numbers if my phone will not turn on?Phone will not turn on, so data cannot be transferred, and the owner wants a copy of a phone bill to recover contact numbers.Open
- How can I locate a stolen Huawei phone?A Huawei phone was stolen before it could be used, and the owner wants to locate it and protect any linked accounts.Open
- How can I pay a phone bill from a different phone?Someone needs to pay a phone or carrier bill using a different phone than the line being billed.Open
- How can I reach a New Zealand bank fraud line with a collect call from a T-Mobile phone?Someone using a T-Mobile SIM needs to contact a New Zealand bank fraud and security team and is asking what number to dial for a collect call.Open
- How can I take Panasonic landline calls when I am away from the apartment?A Panasonic cordless landline only works near the apartment base, and calls need to be reachable from a longer distance when leaving home.Open
- How can I tell if a home phone still has a Bell contract?A long-standing Bell home phone line has been billed monthly since 1991, and the account holder wants to know whether a contract is still in force.Open
- How can I tell if my phone number was exposed in a data breach?A phone number may have appeared in a data breach or leak, and the person wants to confirm this and know what to do next.Open
- How can I tell if my phone was hacked and what should I do first?Someone worries their phone has been hacked or has a virus after odd voicemails, many unexpected calls, messages that look like they came from friends, or other strange behavior.Open
- How can I unlock a Samsung phone if verification codes arrive as texts I cannot open?A Samsung phone is locked, and Samsung account recovery texts arrive on that same phone, so the verification codes cannot be read without unlocking it.Open
- How can I update insurance information after a bill denial?Insurance information needs to be corrected after a bill denial or unanswered insurance question.Open
- How can I verify a historical association between two public figures?Someone wants to understand how David Rockefeller was associated with W. Averell Harriman and needs a reliable way to check historical connections or correspondence.Open
- How can a family access a deceased person’s Samsung tablet after too many login attempts?After a death, relatives are trying to open a Samsung Galaxy Tab S6 Lite but are locked out after too many fingerprint or password attempts and need a lawful way forward.Open
- How can a family member access an iPhone after the owner has died?A surviving family member needs access to a deceased person's iPhone or Apple account for bills and other records after the owner went paperless.Open
- How can a forgotten password be reset on an Android tablet?An Android tablet cannot be unlocked or signed in to because the password, PIN, or account credentials are no longer known.Open
- How can a lost Android phone be located or locked using another device?An Android phone was lost recently and is currently turned off or blocked, but someone else nearby wants to try locating it using their own phone as soon as possible.Open
- How can a previous phone number be recovered from a carrier?A phone number that was previously active is no longer assigned to the owner's account, and the goal is to have the carrier restore or reassign the same number.Open
- How can deleted WhatsApp messages and contacts be restored?Messages and contact information were deleted, and the goal is to restore them from a backup on a phone.Open
- How do I access backed-up iPhone text messages on a computer?Someone cannot open or browse backed-up iPhone text messages and needs a safe way to access that backup from a computer.Open
- How do I activate Paramount+ on a Samsung TV when the phone already works?Paramount+ activates and plays fine on a phone, but activation options on a Samsung TV fail repeatedly.Open
- How do I activate a Boost Mobile phone?Someone wants to activate a Boost Mobile phone and needs the SIM/eSIM details, phone IMEI, and plan selection to finish activation.Open
- How do I activate a Consumer Cellular phone without an activation code?A new Consumer Cellular phone has data transferred from the old phone but cannot make calls because no activation code is available.Open
- How do I activate a Lively Jitterbug phone that will not turn on?A newly purchased Lively Jitterbug phone will not activate or power on, and the owner needs the phone working before they can call someone for help.Open
- How do I activate a Straight Talk phone if I lost the activation card?A Samsung phone bought for Straight Talk cannot be activated because the activation card or package with the needed codes was lost.Open
- How do I activate a Straight Talk phone without a physical SIM card?A Straight Talk phone needs to be activated but no plastic SIM card is available, and eSIM activation may be an option.Open
- How do I activate a Tracfone-only phone bought used without a SIM?A used Tracfone-only phone purchased without a SIM needs activation, and after transferring data from an old Tracfone the new setup asks for a PIN that is no longer known.Open
- How do I activate a Vonage adapter when the activation website fails?A residential customer ordered a Vonage adapter box, but the activation website fails with a message such as “our fault” and asks them to start over.Open
- How do I activate a new Samsung Galaxy phone when the QR code keeps failing?A new Samsung Galaxy A26 5G will not activate because the eSIM QR code flow keeps asking for another code.Open
- How do I activate a new Straight Talk Android phone?A new Straight Talk Android phone shows it needs to be activated and may still say not activated after waiting about 30 minutes.Open
- How do I activate a new Straight Talk iPhone bought at Walmart?A new Straight Talk iPhone purchased at Walmart will not activate because a password keeps getting rejected even after it was changed, and outgoing calls may not work yet.Open
- How do I activate a new Straight Talk phone and keep my number without the old phone?Someone is activating a new Straight Talk phone, wants to keep the current number, and cannot use the old phone because its screen is broken.Open
- How do I activate a new Straight Talk phone when activation fails?A new Straight Talk phone will not complete activation, and the process may show errors or stall without finishing service.Open
- How do I activate a new Straight Talk phone when the old phone will not turn on?Someone is activating a new Samsung phone on Straight Talk after the previous phone will not power back on, and activation depends on inserting the correct SIM and entering SIM details carefully.Open
- How do I activate a new phone that keeps asking for a PIN?A new phone will not finish activation and keeps prompting for a PIN, often while the owner wants a new number instead of moving the old SIM.Open
- How do I activate a new phone with the same number when the old one is broken?A phone has broken and the owner wants to move the existing number onto a replacement handset.Open
- How do I activate a phone brought from another carrier when it shows Emergency calls only?You are activating a phone moved from another company with the SIM inserted and a transfer PIN available, but the phone stays offline with Emergency calls only and cannot receive texts or email.Open
- How do I activate a phone on SafeLink Wireless?A phone needs to be activated for SafeLink Wireless service using the phone number and IMEI.Open
- How do I activate a prepaid phone when the site only says Order Now?Someone trying to enter a prepaid number or prepaid card details for a new phone cannot find a place to type them online; a tab or page instead pushes an Order Now button.Open
- How do I activate a replacement prepaid phone with my existing number?A phone was lost and a replacement prepaid phone was purchased; the user needs to reconnect or activate the new phone with the existing phone number.Open
- How do I activate an iPhone that is stuck after a reboot?An iPhone will not finish activation after being rebooted and may sit on the activation step with or without a clear error message.Open
- How do I add a BigPond or Telstra email account on an iPhone?An iPhone needs BigPond/Telstra email set up again; the username/password is rejected, and Yahoo mail may already be on the phone.Open
- How do I add a Dexcom glucose monitor to an iPhone?Someone wants the step-by-step process to add or pair a Dexcom continuous glucose monitor with an iPhone.Open
- How do I add a Webroot subscription on a Galaxy phone?A Webroot subscription needs to be added or activated on a Samsung Galaxy phone, and no error message is showing during setup.Open
- How do I add a new credit card as a payment method on my phone?Someone cannot add a new credit card to their phone’s payment settings—such as when tapping Add payment method produces an error or does nothing.Open
- How do I add a streaming app that isn't available directly on a smart TV?Wants to add a streaming app to a smart TV after downloading it on a phone but being unable to get it onto the TV itself.Open