How do I fix Netflix saying not connected on a Foxtel box?
Answer
On a Foxtel box, Netflix “not connected” usually means the box lost a stable path to your home network. Restart the Foxtel box, power-cycle the modem and router for 60 seconds, wait until internet is fully back, then reopen Netflix.
Follow these steps
Compare Netflix with other apps
On the Foxtel box, try another internet app or the Foxtel home screen network status. On a phone, open a website on the same Wi-Fi.
You should see: You can tell whether only Netflix fails or the whole home connection is down.
Turn off the Foxtel box
Power off the Foxtel box completely and leave it off while you restart the network gear.
You should see: The Foxtel box screen goes dark and stops trying to reconnect.
Unplug the modem and router for 60 seconds
Unplug the modem and router power cords for a full 60 seconds. If they are separate devices, unplug both.
You should see: All network lights go out.
Bring the internet back first
Plug the modem back in first and wait until its online lights are steady. Then plug in the router if it is separate and wait until Wi-Fi is available again.
You should see: A phone on the network can open websites before you turn the Foxtel box back on.
Restart Foxtel and open Netflix
Turn the Foxtel box back on, wait for it to finish loading, then open Netflix and try playing a title.
You should see: Netflix connects and starts playback, or shows a clearer account or app error instead of not connected.
Sign out and back into Netflix if needed
If the network is healthy but Netflix still fails, sign out of Netflix on the Foxtel box, sign back in from the official Netflix screen, and test again.
You should see: Netflix accepts the sign-in and streams, or the remaining error is specific enough for Foxtel or Netflix support.
Not sure this is the right page? Check here
0 of 5 checked
Extra tips
What to look for: The exact Netflix message such as not connected or unable to connect, whether other Foxtel apps work, and whether phones or computers on the same network still have internet.
Before you change anything: Confirm the exact Netflix error text on the Foxtel box. Check whether a phone on the same Wi-Fi can open a website. Have time for a full modem reboot, which can take several minutes. Never share your Netflix password with unexpected callers.