How do I send broken Maui Jim sunglasses for repair?
Answer
Maui Jim usually handles frame and temple repairs through an official repair request. Photograph the damage, note the model if possible, then start the repair process on Maui Jim’s official support or repair page and follow the packing instructions.
Follow these steps
Document the damage
Photograph both sides of the glasses, the break point, and the temple that needs adjustment. Note the model name or any code printed on the inside of a temple if you can still read it.
You should see: You have clear photos and basic model details ready for the repair form.
Start the official repair request
Open Maui Jim’s official website and go to the Support or Repair section. Choose the option to start a repair and enter the damage details and contact information.
You should see: You receive packing instructions, a repair case number, or a shipping label process from Maui Jim.
Pack the glasses safely
Place the sunglasses in a protective case or wrap them so broken edges cannot scratch the lenses. Include any pieces that broke off. Follow Maui Jim’s packing and shipping steps exactly.
You should see: The glasses are packed securely and ready to ship to the address or label Maui Jim provided.
Ship and track the repair
Ship the package with tracking, keep the receipt, and watch for Maui Jim’s repair status or quote if further approval is needed.
You should see: The repair shipment is in transit and you have a way to track or follow up on the request.
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Extra tips
What to look for: Whether the frame is cracked or broken through, whether lenses are still intact, and any Start Repair or repair request option on Maui Jim’s official site.
Before you change anything: Gather the sunglasses, any original case, and proof of purchase if you still have it. Take clear photos of the break and the temple that needs adjustment. Do not glue or tape lenses in a way that could scratch coatings further. Use only Maui Jim’s official repair or support channel.