How do I fix Roku error code 014 when a TV will not connect to Wi-Fi?
Answer
Roku error 014 usually means the device cannot complete a wireless connection to your network. Restarting the router first, then the Roku TV, and re-entering the correct Wi-Fi password resolves many cases.
Before you start: stop right away if…
- Only use your own router settings and the official Roku network menus; ignore sites that ask for payment to clear error 014.
Follow these steps
Restart the router, then the Roku TV
Unplug the modem/router for 60 seconds, plug it back in, and wait until internet is online. Then unplug the TCL Roku TV for 60 seconds and plug it back in.
You should see: The network is fully up before the TV retries Wi-Fi.
Forget and rejoin the Wi-Fi network
On the Roku network settings screen, forget the current Wi-Fi network, scan again, select your network, and enter the password carefully.
You should see: Roku reports a successful connection instead of error 014.
Move closer or use a 2.4 GHz network if needed
Temporarily place the TV closer to the router or join a 2.4 GHz SSID if your router splits bands, then test the connection again.
You should see: The TV stays connected, indicating range or band compatibility was the issue.
Check for Roku software updates after connecting
Once online, open System settings and check for a software update, then restart once more.
You should see: The TV is updated and reconnects automatically after reboot.
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Extra tips
What to look for: On-screen error code 014, no connectivity messaging, and whether other devices still browse the internet on the same Wi-Fi.
Before you change anything: Confirm other phones or laptops can use the same Wi-Fi. Have the Wi-Fi password ready. Restart equipment in the order modem/router first, TV second. Avoid random “Roku unlock” sites.