How do I restore AT&T service after fraud charges appear on the bill?
Answer
Use Wi-Fi to sign in to the official AT&T account, confirm whether the line is suspended for nonpayment, then pay only the amount AT&T Fraud or Care confirms is your legitimate personal-line balance. Ask them to remove or separate fraud charges before or while restoring service.
Before you start: stop right away if…
- Paying the full fraud-inflated balance may be unnecessary if Fraud already limited you to the personal line amount—get the corrected total in writing or chat transcript first.
Follow these steps
Confirm the line status on the official account
On Wi-Fi, sign in at att.com or the AT&T app and check whether the line shows suspended, past due, or disconnected, and which balance is listed.
You should see: You can see the suspension reason and the total AT&T says is owed.
Ask Fraud or Care to separate the personal balance
Contact AT&T Fraud or Care through official account chat or the published support number. Ask them to remove or park the fraud amounts and quote the personal-line amount you should pay to restore service.
You should see: You have a clear personal-line amount and confirmation that fraud charges will not block restoration.
Pay only the confirmed personal amount
Pay that personal-line amount through the official AT&T payment page or app. Save the confirmation number.
You should see: Payment posts and AT&T shows the line eligible to restore.
Restart and test cellular service
Restart the phone, turn Wi-Fi off, and place one regular call or check for a normal carrier signal.
You should see: The line shows service again for voice or data without Wi-Fi.
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Extra tips
What to look for: Suspended or past-due status on the AT&T account, a split between personal-line charges and disputed fraud amounts, and whether voice works with Wi-Fi off after payment.
Before you change anything: Keep notes from AT&T Fraud saying you should pay only the personal phone bill. Sign in only at att.com or the official AT&T app over Wi-Fi. Do not pay unknown third parties who claim they can clear fraud balances. Never share account passwords or one-time codes with unexpected callers.