How do I return one of two devices when a duplicate order arrived?
Answer
To return only one of two devices, open the original order with the seller, request an RMA or return for a single unit, and get written confirmation that the return covers one item—not the whole order. Pack only the unit you are sending back with the label they provide, and note any deadline such as receiving the return within 30 days.
Before you start: stop right away if…
- Returning the wrong serial number or both units can delay refunds or close the order incorrectly.
Follow these steps
Gather order and unit details
Open the order and write down the order number plus identifying details for both units (serial, IMEI, or package markings). Decide which physical unit you will keep and which you will return.
You should see: You know exactly which one device will be shipped back.
Request a one-unit return
In the seller’s official order or support channel, request a return for one of the two devices. Ask them to confirm in writing that the RMA or return authorization is for a single unit only, not the full order.
You should see: You receive an RMA/return confirmation that clearly covers one unit.
Verify the label and deadline
Check the return label’s destination/sender wording and any deadline (for example, that the return must be received within 30 days). If the label or address looks wrong, contact the same official support thread before shipping.
You should see: The label and return window match the seller’s written instructions.
Ship only the extra unit
Pack only the device you are returning with all required accessories listed in the RMA. Keep the other unit and its packaging. Drop the package at the carrier and save the tracking number until the refund or receipt confirmation appears.
You should see: One unit is in transit with tracking, and the unit you want to keep remains with you.
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Extra tips
What to look for: Order number, RMA or return authorization wording that says one unit only, the return ship-by or received-by date, and the sender/return address printed on the label.
Before you change anything: Keep both serial numbers or package IDs so you return the intended unit. Do not ship anything until you have an official RMA or return label. Photograph the packed item and label before drop-off. Use only the seller’s official support or order page—not random email replies that ask for codes.