How do I fix myAir when it can’t find an AirCurve 11 over Bluetooth?
Answer
When myAir says it cannot find an AirCurve 11, the usual cause is Bluetooth permission, distance, or the machine not being ready to pair. Confirm phone Bluetooth and myAir permissions, keep the phone near the device, then restart both before trying the in-app add-device flow again.
Before you start: stop right away if…
- Only install myAir from the official App Store or Google Play; avoid sideloaded apps or links from unexpected texts.
Follow these steps
Enable Bluetooth for myAir
On iPhone, open Settings > Bluetooth and turn Bluetooth on, then open Settings > myAir and allow Bluetooth access. On Android, turn Bluetooth on and confirm myAir is allowed nearby devices / Bluetooth permission.
You should see: Bluetooth is on and myAir has permission to discover nearby devices.
Prepare the AirCurve 11 for pairing
Power on the AirCurve 11, stay within a few feet, and follow the machine or myAir prompts for wireless/Bluetooth setup. Temporarily move away from other dense Bluetooth devices if the room is crowded with them.
You should see: The machine is awake and ready while myAir searches.
Restart the phone and the machine
Fully close myAir, restart the phone, then power the AirCurve 11 off and back on. Reopen myAir and run Add Device / pair again from the start.
You should see: myAir discovers the AirCurve 11, or the same “can’t find” message returns after a clean retry.
Reinstall myAir or test another phone
If discovery still fails, update or reinstall myAir from the official app store, sign in again, and retry pairing. If possible, test with a second phone to see whether the issue follows the phone or the AirCurve 11.
You should see: Pairing works on one phone (app/phone issue) or fails on both (device or account/support path).
Use ResMed support if pairing still fails
Contact ResMed or the equipment provider with the AirCurve 11 model, any on-device wireless status, and the exact myAir “can’t find the device” message.
You should see: You have enough detail for support to advise a device wireless reset or service check.
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Extra tips
What to look for: The exact myAir message such as “can’t find the device,” whether phone Bluetooth is on, and any lights or screens on the AirCurve 11 during pairing.
Before you change anything: Confirm you are using the official myAir app from the App Store or Google Play. Keep the phone within a few feet of the AirCurve 11 with a clear line of sight if possible. Note whether therapy data previously synced and when pairing last worked. Do not share account passwords with unexpected callers offering remote “fixes.”