How do I get past a password page that keeps rejecting my new account password?
Answer
Turn off AutoFill or Strong Password suggestions and type a new password manually that meets the listed rules (length, uppercase, lowercase, and a number). If the same requirements message returns, try a private browser window or another device.
Before you start: stop right away if…
- Stop if a site or popup asks you to pay to unlock an account or install unknown software.
Follow these steps
Read the password rules on screen
Note the exact requirements shown (for example minimum length, uppercase, lowercase, number, or symbol) before changing anything else.
You should see: You know which rules the new password must meet.
Turn off AutoFill for this field
Dismiss Strong Password or AutoFill suggestions, then type the password and confirmation fields manually instead of accepting a generated fill.
You should see: The fields contain only the password you typed by hand.
Enter a compliant password manually
Create a password that matches every listed rule, enter it in both fields, and submit. Example pattern only: a mix like letters plus a number (choose your own unique password).
You should see: The requirements message clears and setup moves to the next screen.
Retry in a private window if it still fails
If the page still will not advance, open a private/incognito window or another browser, return to the official signup URL, and create the password there without extensions or AutoFill.
You should see: You get past the password page, or you see a clearer error from the site.
Not sure this is the right page? Check here
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Extra tips
What to look for: A password requirements message that keeps appearing after you submit, and whether AutoFill or a Strong Password suggestion is filling the field.
Before you change anything: Read the on-screen password rules before submitting. Use only the official signup page or app, not a link from an unexpected text or popup. Write down the password in a safe place if you create it manually. Never share your password or one-time codes with unexpected callers.