How do I report a wrong item delivered by Amazon?
Answer
Open the order in Amazon’s official Your Orders page, choose Problem with order or Return or replace items, and report that the wrong items were delivered. Request a replacement or refund through Amazon’s flow rather than unofficial chat contacts.
Before you start: stop right away if…
- Scammers often contact buyers about Amazon orders and ask for fees or codes.
Follow these steps
Open the order details
In the Amazon app or website, go to Your Orders and select the order that arrived incorrectly.
You should see: The order page shows the items you originally purchased.
Start Problem with order or return/replace
Choose Problem with order or Return/Replace items, then select the reason that the wrong item was received.
You should see: Amazon asks how you want to resolve the issue.
Request refund or replacement
Follow the prompts to request a replacement of the correct item or a refund. Upload photos if Amazon asks for them.
You should see: Amazon confirms the refund or replacement and any return requirement.
Follow Amazon’s return instructions only
If a return label appears, use that process. Ignore unexpected emails or texts asking for gift cards or remote access to fix the order.
You should see: The case stays inside Amazon’s official resolution path.
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Extra tips
What to look for: The original order in Your Orders, Problem with order or Return/Replace options, and the mismatch between ordered and received items.
Before you change anything: Keep the incorrect items and packaging until Amazon’s instructions say what to do. Use Amazon’s official app or website only. Photograph the packing slip and wrong contents. Do not send money to anyone claiming they can rush the refund outside Amazon.