How do I set up an iPhone eSIM when the old phone is destroyed?
Answer
When the old iPhone is destroyed, you usually activate the new eSIM with a carrier QR code, carrier app activation, or by choosing Set Up Without Another Device and following the carrier’s eSIM install prompts.
Before you start: stop right away if…
- Only request eSIM replacement through your carrier’s official app, website, or known support number.
Follow these steps
Get a replacement eSIM from the carrier
Sign into your carrier account online or through official support and request a replacement eSIM or QR code for the same phone number. Explain that the old phone is gone so transfer from device is not possible.
You should see: The carrier provides a QR code, activation code, or in-app install option.
Choose setup without another device
On the iPhone, continue setup or open Settings > Cellular > Add eSIM, then choose the option to set up without another device or to use a QR code.
You should see: The phone shows a QR scanner or manual activation fields.
Install the eSIM profile
Scan the carrier QR code or enter the activation details, keep the iPhone on Wi-Fi, and wait for the cellular plan to download.
You should see: A cellular plan appears under Cellular and the signal status updates.
Test calls and texts
Place a test call and send a text. If there is no service, restart the iPhone once and confirm the line shows as turned on under Cellular.
You should see: Calls and texts work on the new iPhone with the transferred number.
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Extra tips
What to look for: Setup screens that ask for a QR code, carrier activation, or Set Up Without Another Device
Before you change anything: Have your account PIN or prepaid credentials ready for the carrier. Confirm the new iPhone is unlocked or approved for your carrier. Use only the carrier’s official app or support channel for eSIM replacement. Do not share account PINs with unexpected callers.