How do I stop unwanted recurring charges for a product I did not subscribe to?
Answer
Cancel the subscription through the seller's official account or support channel, then dispute remaining unauthorized charges with your bank or card issuer if billing continues.
Before you start: stop right away if…
- Refund call centers that ask for remote computer access are often scams.
Follow these steps
Find the merchant and order details
Match the bank charge name to emails or the company website and locate the order number, account email, and subscription or autoship page.
You should see: You know which seller account controls the recurring billing.
Cancel the subscription officially
Sign in on the official site or use their stated cancel instructions to stop monthly deliveries and confirm cancellation in writing or by email.
You should see: The subscription shows canceled or you have written confirmation.
Request a refund for unwanted shipments
Ask billing support for a refund of the unexpected charge and return instructions for the unwanted item if required.
You should see: A refund is issued or you receive a clear denial reason.
Dispute with the bank if charges continue
If another debit posts after canceling, contact your bank or card issuer to dispute the unauthorized recurring charge and consider blocking future merchant charges.
You should see: The bank opens a dispute and helps stop further drafts.
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Extra tips
What to look for: Order confirmation emails, the merchant name on the bank statement, and any subscription or autoship settings in the seller account
Before you change anything: Find the charge descriptor on your bank statement and any order emails. Use official merchant links from your inbox, not ads. Consider freezing the card if charges keep posting. Never share your full banking password with anyone who calls about the refund.