How do I update the payment method on a subscription radio or streaming account?
Answer
Payment details are updated through the service's official account or billing settings page after signing in directly, not through a link sent by text or email.
Before you start: stop right away if…
- Do not enter payment or account details on a page reached through a link sent by unexpected text, email, or call.
Follow these steps
Sign in through the official app or website
Open the service's official app or go directly to its website by typing the address yourself, then sign in with your usual account credentials.
You should see: You're signed in and can see your account dashboard.
Go to billing or payment settings
Navigate to the account or billing section and look for a payment method or 'manage subscription' option.
You should see: You see the current payment method on file, or a screen to add a new one.
Enter the new card details and save
Enter the new card number, expiration date, and billing address, then save the changes.
You should see: The account confirms the new payment method was saved successfully.
Confirm the update took effect
Check for a confirmation email, or return to the billing page to confirm the new card now shows as the active payment method.
You should see: The account reflects the updated card and shows an upcoming billing date.
Not sure this is the right page? Check here
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Extra tips
What to look for: A billing or payment settings screen inside the official app or website, or a decline notice referencing an expired or invalid card.
Before you change anything: Confirm you're signing in through the official app or website, not a link from a text or email. Have the new card details ready before starting. Check whether the account is currently active or suspended for non-payment. Never enter card details on a page reached through an unexpected popup or call.