How do I find out when a package will arrive without a tracking number?
Answer
Without a tracking number, start with the order confirmation email, the seller’s order history, or the payment statement date. Once you have an order ID, open the carrier or retailer tracking page; if nothing shipped yet, contact the seller with the order details rather than guessing a delivery day.
Before you start: stop right away if…
- Ignore texts or calls that demand an extra fee to “release” a package—use only the retailer’s or carrier’s official site.
Follow these steps
Search for the order confirmation
In the email account used for the purchase, search for the store name, “order,” “shipped,” or the approximate purchase date, including spam and promotions folders.
You should see: You find an order number, estimated delivery window, or a tracking link from the seller.
Check the retailer’s order history
Sign in on the official store or marketplace website or app, open Orders or Purchases, and open the matching item to see shipment status and any tracking number.
You should see: The order shows Preparing, Shipped, or a carrier tracking number you can open.
Match the charge on your payment method
Open your bank or card app, find the purchase amount and merchant name, and use that date and merchant to confirm which order to look up with the seller.
You should see: You can identify the correct order even if the confirmation email is missing.
Track with the carrier once a number appears
Copy the tracking number into the official UPS, USPS, FedEx, DHL, or other carrier site shown in the order, and note the estimated delivery date.
You should see: The carrier page shows scan history and an expected delivery day, or says the label is created but not yet in transit.
Contact the seller if nothing has shipped
If the order still shows unshipped after the promised time, contact the seller’s official support with the order number and ask for a ship date or tracking update.
You should see: The seller provides a new estimate, tracking, or next steps for a delayed order.
Not sure this is the right page? Check here
0 of 5 checked
Extra tips
What to look for: An order confirmation email, order number, seller name, charge date on a bank or card statement, and any “shipped” or “label created” status in the retailer’s order history.
Before you change anything: Search your inbox and spam for the store or marketplace name and words like “order” or “shipped.” Note the approximate purchase date and the amount charged. Use only the official retailer or carrier website—avoid tracking links from unexpected texts. Do not share full card numbers or account passwords with anyone who contacts you about the package.