DJI help

6 step-by-step DJI guides, written in plain language. Pick the problem that matches yours.

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• How do I fix Unable to purchase DJI Care on a new drone?An attempt to add DJI Care or DJI Care Refresh fails with a message such as Unable to purchase DJI Care.Open
• How do I get a DJI Mini 4K repaired after gimbal damage?A DJI Mini 4K (ultralight ~249 g) drone has a damaged camera gimbal after accidental impact, and repair through DJI support is being considered.Open
• How do I get a front sensor glass spare part for a DJI Air 3S?The front sensor glass or front shell on a DJI Air 3S Fly More Combo is damaged, forward obstacle sensing is not working, and an original DJI spare part is needed.Open
• How do I link used DJI Smart Controllers to a Mavic 2 Enterprise Dual or Zoom?Two used DJI Smart Controllers will not link successfully to a DJI Mavic 2 Enterprise Dual and Zoom aircraft.Open
• How do I unbind a used DJI Mavic 3 Pro when I do not know the previous owner?A DJI Mavic 3 Pro purchased from B&H needs to be unbound from a previous DJI account. The new owner has a bill of sale but does not know the prior owner’s login.Open
• How do you set up a DJI Air 3S drone for the first time?A new DJI Air 3S will not get through first-time setup; the owner is stuck activating the aircraft or linking the controller.Open