Hisense help
8 step-by-step Hisense guides, written in plain language. Pick the problem that matches yours.
- How do I fix Amazon Prime Video that works on my phone but not on one Hisense TV?Amazon Prime Video works on a phone and on other TVs, but will not play on one Hisense Android TV. The app may fail to load, show only a free-trial screen, or never start playback on that TV.Open
- How do I fix Disney+ that will not load on a Hisense smart TV?Disney+ will not load on a Hisense smart TV—staying on a loading screen, crashing, or failing to open the app.Open
- How do I fix Netflix error NW-2-5 on a Hisense TV?Netflix on a Hisense TV shows error NW-2-5, which support may attribute to a needed system/app update even when the TV says updates are current.Open
- How do I fix a Hisense Google TV that will not power on?A Hisense Google TV does not power on from the remote or appears completely unresponsive.Open
- How do I fix a Hisense Roku TV stuck on the language setup screen?A Hisense Roku TV stays stuck on the language selection screen during setup, and the remote cannot change the language or move past that screen even after a reset attempt.Open
- What can you do if a Walmart Marketplace TV arrives damaged?A 55-inch Hisense TV purchased on Walmart.com arrived damaged in shipment, but a return or refund was refused because it was sold by a Marketplace seller rather than Walmart directly.Open
- Why can’t I download an app like Waka on a Hisense smart TV?A Hisense smart TV such as a 32A4K cannot download the Waka app from its app store.Open
- Why is a Hisense TV stuck on the language screen and not responding?A Hisense TV is stuck on the language selection screen during setup and does not respond to the remote or on-screen choices.Open