Kobo help

6 step-by-step Kobo guides, written in plain language. Pick the problem that matches yours.

Also browse by topic: Accounts & Passwords, Electronics

• How do I fix a Kobo eReader that will not sync?A Kobo device will not sync books or reading progress, and desktop sync may also fail even when Wi‑Fi signal looks strong.Open
• How do I fix a Kobo eReader that will not turn on with the power switch?A Kobo eReader power switch does not turn the device on reliably, or the device stays unresponsive when the switch is used.Open
• How do I fix kobo store credit be used for audiobooks instead of ebooks?A Kobo account has about $2.79 in credit, and the owner wants to know if that credit can be applied to an audiobook purchase instead of an ebook.Open
• How do I reset a Kobo eReader when it will not accept the password?A Kobo eReader will not reset and will not accept the password needed to complete sign-in or factory reset.Open
• How do I unfreeze a Kobo Clara 2E e-reader?A Kobo Clara 2E e-reader screen is frozen and does not respond to normal taps or page turns.Open
• Why was I charged for a chat after my Kobo issue was already fixed?A Kobo device issue was resolved, but a roughly $95 charge appeared for chatting with an electronics expert with no useful result.Open