Koodo help
6 step-by-step Koodo guides, written in plain language. Pick the problem that matches yours.
- How do I close a Koodo Mobile account when payments or deposits keep appearing?A Koodo Mobile account needs to be closed, but unexpected deposits or payment activity continue and the cancellation does not complete successfully.Open
- How do I fix a Koodo home phone number that did not finish porting before cancellation?A Koodo home phone was cancelled during a number transfer, and the number was not actually ported to the new provider.Open
- How do I fix a failed phone number transfer when the new SIM is not supported?A phone number transfer to a different provider fails, sometimes with a SIM not supported message, and the old address or account details may also need correction.Open
- How do I start a new Koodo Mobile account and set up service?Someone wants to open a new Koodo Mobile account and activate service on a phone.Open
- How do I track a Koodo order for a refurbished iPhone 14?A refurbished iPhone 14 was ordered through Koodo around July 12 with order details tied to a TD reference, and no further shipping or status updates have arrived.Open
- Why did my Koodo Mobile monthly bill increase?A Koodo Mobile monthly bill is higher than before and the customer wants to know why the charge increased.Open