How do I restore a purchased premium app on an LG TV dongle when purchases do not show?
Answer
When purchased apps are not shown while signed in, the LG account on the TV usually does not match the purchase account or the Content Store needs a refresh. Signing out and back in with the same LG ID, then restarting the TV, often restores premium access.
Before you start: stop right away if…
- Stop if a site or popup asks for extra payment outside the official LG Content Store to unlock purchases.
Follow these steps
Sign out and back into the LG account
On the TV, sign out of the LG account, then sign back in with the same LG ID that was used for the purchase.
You should see: The TV shows the correct LG ID as signed in.
Restart and reopen the store
Restart the TV, then reopen the LG Content Store or the premium app you purchased.
You should see: The store or app reloads under the signed-in LG ID.
Check whether purchased apps appear
In the LG Content Store, look for a Purchased, My Apps, or similar section and confirm whether the premium app is listed.
You should see: The purchased app appears and can be installed or opened, or it is still missing.
Check for a TV software update
Restart the TV again if needed, then open settings and check for a software update. Install any available update, restart once more, and recheck the Content Store.
You should see: The TV is up to date and purchased premium content becomes available, or the purchase still needs LG support with the receipt.
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Extra tips
What to look for: A message like purchased apps are not shown when signed in, or premium features missing after a completed payment.
Before you change anything: Confirm which LG ID email was used for the purchase receipt. Do not buy the same premium item again until the original purchase is missing from the official account history. Use only the LG Content Store and official LG account screens on the TV. Never share passwords or one-time codes with unexpected callers.