How do I sign in to Amazon Prime Video on a Roku TV?
Answer
On a Roku TV, open the Prime Video app and sign in with the Amazon account that has Prime or a Prime Video subscription, usually by entering a short code or scanning a QR code on a phone. If the TV is stuck on the wrong screen, restart the app or the TV and try the official code sign-in again.
Follow these steps
Open Prime Video from the Roku home screen
On the Roku remote, go to the home screen and open the Prime Video app from your apps row. If you do not see it, open Streaming Channels / Search, install Prime Video from the official channel store, then launch it.
You should see: Prime Video opens to a home, sign-in, or code screen—not a blank or unrelated menu.
Start the TV sign-in flow
Choose Sign in or Register on the TV. Note the short code or QR code shown on the screen. Stay on that screen while you finish sign-in on another device.
You should see: The TV displays a code or QR prompt linked to Amazon sign-in.
Enter the code on Amazon
On a phone or computer, go to the Amazon address shown on the TV, or scan the QR code with your phone camera. Sign in to the Amazon account that has Prime Video, then enter the code or approve the device.
You should see: The TV refreshes and signs into Prime Video, or Amazon shows a clear error such as wrong account or no subscription.
Retry if the screen never updates
If the TV stays on the code screen, press Home on the Roku remote, close Prime Video from Recent, reopen it, and request a new code. Restart the TV if the app still will not advance past the wrong menu.
You should see: A fresh sign-in screen appears, or other apps confirm the TV still has internet.
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Extra tips
What to look for: Prime Video app on the Roku home screen, a device code or QR code for Amazon sign-in, and any message that the TV is not signed in
Before you change anything: Confirm you have the Amazon email and password for the account that should have Prime Video. Use a phone or computer on the same home network if the TV asks for a code. Avoid third-party sites that ask you to pay to “unlock” Prime on the TV. Never share Amazon one-time codes with unexpected callers.