How do I add a streaming app that isn't available directly on a smart TV?
Answer
Apps installed on a phone don't transfer to a smart TV automatically; the app needs to be installed from the TV's own app store, or accessed by casting from the phone, or through a separate streaming device.
Follow these steps
Search for the app directly on the TV
On the smart TV itself, open the Apps or Smart Hub section and search for the streaming service by name.
You should see: The app appears in search results and can be installed directly, or you confirm it is not available for that TV.
Install and sign in on the TV
If found, install the app on the TV and sign in using the account credentials for that streaming service, using the TV remote or an on-screen QR code if offered.
You should see: The app opens on the TV and shows your account's content.
Try casting or mirroring from the phone if the app isn't available on the TV
If the app is not offered on the TV's app store, check whether the phone app supports casting or screen mirroring (sometimes called Smart View) to send video to the TV.
You should see: Video from the phone app plays on the TV screen, even though the app itself isn't installed there.
Consider an external streaming device as a fallback
If neither installing on the TV nor casting works well, connect a separate streaming device, such as a Fire TV Stick, Roku, or Chromecast, to an HDMI port on the TV.
You should see: The streaming app runs on the external device and displays through the TV's HDMI input.
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Extra tips
What to look for: A streaming app that shows as installed on a phone but is missing from the smart TV's home screen or app store search.
Before you change anything: Confirm the exact TV brand and model. Check whether the streaming app is officially supported on smart TVs of that brand at all. Confirm you're signed in with the correct account when setting up the app. Avoid entering account credentials on any screen that didn't come from the TV's own app or official site.