How do I change a Starlink setup date if the equipment has not arrived?
Answer
Starlink setup or install dates are changed through the Starlink account or app support flow, ideally with the order number and shipping status included so support can move the appointment.
Follow these steps
Open Starlink support in the account or app
Sign in to the official Starlink account or app and go to Support.
You should see: A way to contact support or manage the order is visible.
Submit a ticket with order and shipping details
Create a support request that includes the order number, current tracking or shipping status, and the new preferred setup date.
You should see: Starlink receives a clear reschedule request tied to the order.
Watch for confirmation of the new date
Check email and the Starlink app for confirmation that the setup date moved, and keep the old appointment blocked until confirmed.
You should see: A new setup date is confirmed, or support asks for more information.
Follow shipping updates before the new date
Track the kit delivery and only finalize self-setup or installer access after the equipment arrives.
You should see: Hardware is on hand before the revised setup date.
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Extra tips
What to look for: An upcoming setup date in the Starlink account while shipping still shows in transit or not delivered
Before you change anything: Have the Starlink order number and tracking status ready. Use only the official Starlink app or website. Request a new date before installers arrive if a technician visit is scheduled. Do not share account passwords in unrelated chat apps.