How do I cancel an Amazon Music charge linked to Alexa?
Answer
Amazon Music subscriptions are canceled from the Amazon account’s Memberships & Subscriptions page, not from Alexa voice commands alone. Sign in to the Amazon account that owns the subscription, open Amazon Music there, and choose Cancel subscription or Turn off auto-renew.
Before you start: stop right away if…
- Cancel on the official Amazon account page; ignore callers or popups that ask for payment to remove a subscription.
Follow these steps
Sign in to the Amazon account that is billed
Open amazon.com or the Amazon app and sign in with the account that pays for Alexa and Amazon Music. If more than one household login exists, use the one that shows the $5.99 charge in order history.
You should see: You are signed into the account that owns the Amazon Music subscription.
Open Memberships & Subscriptions
Go to Account > Memberships & Subscriptions and look for Amazon Music or a related music plan.
You should see: Amazon Music appears in the subscription list with renew or cancel options.
Cancel or turn off auto-renew
Open the Amazon Music subscription and choose Cancel subscription or Turn off auto-renew. Confirm any final prompt on Amazon’s own page.
You should see: The subscription shows as canceled or set to end after the current paid period.
Confirm Alexa is not still promoting a plan
In the Alexa app, check the linked Amazon account and music service settings so Alexa is not signed into a different profile that still has Music enabled. Play a short music request only if you want to verify the paid plan no longer starts.
You should see: Alexa either uses a free tier or another allowed service, and the paid Music plan no longer renews.
Verify the next billing cycle
Recheck Memberships & Subscriptions and your recent orders after canceling. Keep the confirmation email Amazon sends as your record.
You should see: No future Amazon Music renewal remains scheduled for that plan.
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Extra tips
What to look for: Amazon Music listed under Account > Memberships & Subscriptions, a $5.99 monthly charge, and whether Alexa is signed into that same Amazon household account.
Before you change anything: Confirm which Amazon email owns the Music subscription and the Alexa devices. Use amazon.com or the official Amazon app, not a link from an unexpected email. Screenshot the subscription details before canceling if you need a record. Never share your Amazon password or one-time codes with unexpected callers.