Why are Prime Video subtitles missing after subscribing?
Answer
Missing Prime Video subtitles are usually turned off in the player’s subtitle menu, set to a different language, or unavailable for that specific title on the current device. Check the in-player Cc orSubtitles menu first, then update or relaunch the Prime Video app.
Follow these steps
Turn subtitles on in the player
Start the episode, open the player controls, and tap the Cc, Subtitles, or speech-bubble icon. Choose your language and a subtitle style rather than Off or None.
You should see: Subtitles appear on screen during dialogue.
Compare with another title
Play a different Prime Video movie or show that you know has captions and check the same subtitle menu.
You should see: Either captions work elsewhere, pointing to a title-specific issue, or they fail everywhere.
Update or relaunch Prime Video
Fully close the Prime Video app, check for an app update on the device’s app store, then reopen and retry the subtitle menu on the original title.
You should see: The subtitle options reload and become selectable.
Check device accessibility caption settings
On a TV or Android device, open system accessibility or caption preferences and confirm captions are allowed, then return to Prime Video and reselect the track.
You should see: System captions and Prime Video subtitles no longer conflict, and text displays.
Not sure this is the right page? Check here
0 of 5 checked
Extra tips
What to look for: The Cc orSubtitles icon in the Prime Video player, whether other titles still show captions, and whether the issue is limited to one series.
Before you change anything: Confirm which device you are using, such as a smart TV, Fire TV, or phone. Note whether subtitles are missing on one title or every title. Make sure you are signed into the same Amazon account that has Prime Video. Avoid installing random subtitle apps from unknown sources.