How do I find a phone left in an Uber when the ride was booked on that phone?
Answer
Use another phone, tablet, or computer to sign in to the same Uber account and open Lost Item help for that trip. If you cannot sign in, contact Uber support from the official Uber website or help pages and provide trip details such as pickup area, drop-off location, and approximate time.
Before you start: stop right away if…
- Avoid paying a return fee through an unexpected personal payment request; use only Uber’s official process if a fee is shown in the app.
Follow these steps
Sign in on another device
On a borrowed phone, tablet, or computer, open the official Uber app or uber.com and sign in with the same account used for the trip.
You should see: You reach the Uber home screen or trip history for that account.
Open the completed trip
Go to Account or Activity, open Trip history, and select the ride that ended where the phone was left.
You should see: The trip details show, including route and Help options for that ride.
Start Lost Item help
Choose Help for that trip, then the Lost Item option, and follow Uber’s prompts to contact the driver or support about the missing phone.
You should see: Uber opens a way to message about the lost phone, or support asks for more trip details.
If you cannot sign in
From another device, open Uber’s official help pages and contact support with the drop-off place, approximate time, and any driver name you remember. Do not use unofficial recovery sites.
You should see: Uber support confirms they received the report or asks for account verification details.
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Extra tips
What to look for: The completed trip in Uber trip history, the Lost Item or Help option for that trip, and any driver or support reply asking how to return the phone.
Before you change anything: Write down the drop-off location, approximate time, and any driver name you remember. Use only the official Uber app or uber.com — not links from unexpected texts. Ask a trusted person if you can borrow a phone or computer to sign in. Do not share your Uber password or verification codes with anyone who contacts you unexpectedly.