How do I reset a Samsung account password when I am locked out?
Answer
Stop retrying on a TV or device that shows too many attempts. On a phone or computer browser, open Samsung’s official account reset-password page, enter the Samsung account email, complete verification, and use the reset link from inbox or Spam. Wait out any lock timer before trying again.
Before you start: stop right away if…
- Stop if a site or popup asks you to pay to unlock a Samsung account or install unknown software.
- Keep retrying on a TV after a lockout can extend the wait; switch to a browser reset instead.
Follow these steps
Stop trying on the locked screen
If a TV or device shows too many attempts, stop entering passwords there. Wait for any stated lockout period to expire before the next try.
You should see: You are no longer adding failed attempts on the locked device.
Open Samsung’s official reset page
On a phone or computer, go to Samsung’s official account website, choose Sign in, then Forgot password / Reset password. Enter the Samsung account email address.
You should see: Samsung shows verification options or sends a reset email.
Complete Samsung’s verification
Use the email, text, or other verification method Samsung lists for that account. Enter codes only on the official Samsung page you opened yourself.
You should see: Samsung accepts verification and lets you create a new password.
Check Inbox and Spam for the reset email
If Samsung emails a link, open it from Inbox or Spam/Junk on the same device, set a new password, then sign in on your devices with the new password.
You should see: You can sign in to the Samsung account with the new password.
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Extra tips
What to look for: Messages about too many attempts, a Forgot password / Reset password link on account.samsung.com, and a Samsung reset email in Inbox or Spam/Junk.
Before you change anything: Use the exact email address tied to the Samsung account. Reset only through Samsung’s official website or app. Have access to the recovery phone or email Samsung has on file. Never share verification codes with unexpected callers.