Sign-in problems, attachments, and account settings.
106 articles — tap one to open
- How can I access my Gmail emails if I forgot the password?Someone needs to open a Gmail inbox with hundreds of messages but cannot remember the account password.Open
- How do I access Hydra AI after paying when the join email does not work?Payment for Hydra AI went through and a join email arrived, but the account still cannot be accessed.Open
- How do I add my Yahoo or Comcast email to an iPhone after setting it up on iPad?Yahoo mail was set up to receive Comcast email on an iPad, and the same mailbox now needs to be added on an iPhone 17 Pro Max.Open
- How do I cancel a Netflix automatic monthly payment?A Netflix membership is billing a credit card automatically each month, including a low-cost add-on around $3.49, and the account holder wants billing stopped, sometimes without remembering the email.Open
- How do I cancel an Oricle Hearing Aids order without a confirmation email?An order for Oricle Hearing Aids needs to be canceled, but no order confirmation email is available to use as a reference.Open
- How do I change a forgotten Google password?You forgot your Google password and cannot change it. You need a simple recovery path, ideally with an email or verification option you still control.Open
- How do I change an Outlook password when I cannot sign in on iPhone?Outlook sign-in fails on iPhone Mail with a server or sign-in error, and the password needs to be changed before login works again.Open
- How do I check a Kindle’s Amazon account email and fix books that won’t download?An older Kindle needs confirmation of the Amazon account email on the device, and new books appear on the home screen but will not download.Open
- How do I clear a mailbox full warning when only a few messages show?Callers hear that a Panasonic or similar home phone mailbox is full, but when messages are checked there appear to be only about two messages visible.Open
- How do I clear a stuck carrier voicemail notification after canceling the service?Carrier voicemail or answering-service messages still show on the phone after the service was canceled, and the mailbox may say it is unavailable.Open
- How do I contact an Uber driver about a phone left in the car?A phone was left in an Uber vehicle and the owner needs to use email or the Uber app from another device to reach the driver about the lost item.Open
- How do I deal with Google account expired scam texts and missing email?Texts claim a Google account is expired and data will be lost unless a payment is made, while legitimate email also seems diverted, delayed, or ending up in spam.Open
- How do I find a phone left in an Uber ride?A phone was left in an Uber vehicle and needs to be located, sometimes when the rider also cannot easily access Uber or email on another device.Open
- How do I find an AT&T user ID when text verification will not arrive?An AT&T account user ID is needed—sometimes for a locked SIM or PUK—but text or email verification messages are not arriving, so normal account recovery is blocked.Open
- How do I find the return address for a shoe order?A shoes order needs to be returned, but the return shipping address is missing from the packaging or confirmation email.Open
- How do I fix AirTalk login on a Hot Pepper phone?A Verde Hot Pepper phone will not log in to AirTalk with Gmail or the phone number, and the credentials may be reported as not recognized.Open
- How do I fix Gmail on Android when it asks for a password and will not load email?Gmail on an Android device will not open the inbox and shows a password-required or sign-in error when trying to access email.Open
- How do I fix Gmail on iPhone when it says it cannot sign in?The iPhone Gmail app cannot receive mail because the Google sign-in for that account was lost, often showing a message that it cannot sign in to the Google Account and causing the app to stall.Open
- How do I fix Hulu login problems on a Samsung smart TV?Cannot get past Hulu login on a Samsung smart TV after using an email and another person’s credentials; local channels access issues after a change.Open
- How do I fix Hulu on Apple TV when it says I no longer have an account?Hulu on Apple TV fails to sign in with a message that the account no longer exists or that login failed—please check email and password or visit Hulu.Open
- How do I fix Roku TVs that ask to update payment and then lose internet?Multiple Roku TVs prompted to update payment information, then lost internet connectivity, possibly after a move and with more than one email or account involved.Open
- How do I fix Yahoo Mail that cannot connect to the server on iPhone?An iPhone shows a Yahoo error that the phone cannot connect to the server when trying to use Yahoo Mail.Open
- How do I fix a CaptionCall phone that is not working?A CaptionCall phone is not working. Captions may fail even if dial tone exists when internet is down, and account email changes can block app sign-in.Open
- How do I fix a Gmail account already connected when moving Fitbit to Google?Moving a Fitbit account toward Google or Google Health fails with a message that the Gmail account is already connected to another device, even when only one Gmail address is in use.Open
- How do I fix a PlayStation 5 account that will not sign in?A PlayStation 5 account will not accept the sign-in email or password, and no clear progress is made past the login screen.Open
- How do I fix a Verizon international plan applied to the wrong line?A one-month Verizon international plan was purchased to start on a specific day, but the plan was applied to the wrong line, and contact is only possible by email while on a ship.Open
- How do I fix an AT&T account email that was entered wrong?An AT&T agent misspelled the account email address, and sign-in on the AT&T app or website loops without reaching the account.Open
- How do I fix an email account that will not let me sign in?Someone cannot get into an email account; sign-in may fail with a wrong code message or without a clear error.Open
- How do I fix an expired temporary password or reset link?A temporary password or reset link stops working after a chat or email session is interrupted, often showing that the link expired or that the browser lost contact.Open
- How do I fix an iPhone that asks for someone else's Apple ID password when downloading apps?On a new iPhone, downloading an app asks for the password of an email address that is not the owner's Apple ID, and Apple account password reset may fail with an invalid or unsupported account message.Open
- How do I fix an iPhone that stops receiving email while a computer still does?Email still arrives on a desktop computer, but an iPhone has not received new messages for more than a week.Open
- How do I fix email and banking apps that stop working on iPhone while calls still work?On an iPhone, email and banking apps stop loading or staying connected even though phone calls and SMS still work. Home Wi‑Fi may have been restarted without restoring app access.Open
- How do I fix email that stopped working on an Android phone after a password change?Email on a cell phone (often Gmail or another Android email app such as Juno) stopped receiving after a password change.Open
- How do I get Yahoo Mail back after uninstalling the app?The Yahoo Mail app was uninstalled by accident, and the user needs access to the same Yahoo inbox again.Open
- How do I get a T-Mobile bill when paper or email bills are missing?A T-Mobile line may be off or hard to use, and the bill is not arriving—possibly because statements go to a spouse’s email that is ignored or deleted—so payment cannot be made on time.Open
- How do I get a carrier SIM when one was requested twice and never arrived?A SIM card for a father's new phone was requested twice from the carrier but never received. The family may also need a new account and number because the old signup email is inaccessible.Open
- How do I get email working on a new iPhone after transfer from Verizon?A new Verizon iPhone finishes setup, but email does not download. The Apple Account password is forgotten, and signing in with the iCloud address stays on a verifying screen.Open
- How do I get help when I cannot log in to the Crypto.com app?The Crypto.com app will not let you log in, and you need official account help after a possible lock related to a withdrawal or email notice.Open
- How do I install Outlook and unlock a Microsoft account stuck on an old phone number?Outlook is missing from the phone apps list, and Microsoft sign-in or password reset is blocked because verification still goes to an old phone number.Open
- How do I manage Consumer Cellular voicemail and stop it from answering too soon?Consumer Cellular voicemail is set up and answers calls, and help is needed with rings before voicemail, call forwarding, or related phone/email account questions.Open
- How do I move a Fitbit account to Google when the email already has a Google Health account?Moving a Fitbit account to Google fails because Google says the email already belongs to a different Google Health account, so the transfer cannot finish with that address.Open
- How do I pay for MagicJack if I lost access to the account email?Someone needs to make a MagicJack payment but cannot sign in because access to the account email was lost.Open
- How do I reach a real person for product or account support?You need to talk to a live support person for a product or account issue instead of only using automated chat or email.Open
- How do I recover WhatsApp when I no longer have the linked email?WhatsApp access is blocked because two-step verification PIN reset depends on an email address the user can no longer access.Open
- How do I recover a Gmail account on iPhone after too many attempts?Gmail account recovery on iPhone is blocked or stuck, often with a too many attempts message during sign-in or 2-step verification.Open
- How do I recover a Gmail account when I forgot the password?Someone forgot the Google account password and needs to regain access to Gmail through official recovery options.Open
- How do I recover a Gmail account when the old phone is gone and I forgot the password?A Gmail account cannot be opened on a new phone because the old phone is destroyed, the password is forgotten, and two-step verification SMS is hard to complete while overseas on roaming.Open
- How do I recover a Google account after a broken phone?A phone was broken and can no longer be used, and the Google or Gmail login needed for a replacement phone or related account cannot be remembered.Open
- How do I recover a Google account password I do not remember?A Google or Gmail password is forgotten and account recovery is needed, including cases where a Restore this account prompt appears on an iPhone.Open
- How do I recover a Google account when I forgot the password and my phone number changed?Someone forgot their Google/Gmail password and can no longer receive verification codes because the recovery phone number has changed.Open
- How do I recover a Google account when I forgot the password?A Google or Gmail account cannot be opened because the password was forgotten, and recovery is being attempted from an Android phone.Open
- How do I recover a Google account when the password is rejected and recovery email never arrives?Sign-in to a Google or Gmail account fails with an incorrect password message, and recovery email or codes are not received.Open
- How do I recover a Google account when verification codes go to a lost phone?A Google or Gmail account cannot be added on a new phone because after the password is entered, the verification code is sent to a lost phone number, and the carrier cannot help retrieve the old device.Open
- How do I recover a PlayStation account when I no longer have the linked email?PlayStation Network sign-in fails because the owner no longer has access to the email address on the account, even though another email address is available.Open
- How do I recover a Starlink account after the email was compromised?Starlink account email was compromised; a new email is in use; help needed with account recovery and disputing recurring charges after travel/order issues.Open
- How do I recover a forgotten Apple ID email address?An Apple ID associated with an older BigPond or ISP email was lost, and access is needed again on a new or existing Apple device.Open
- How do I recover access to a Gmail account?A Gmail or Google account sign-in is failing and the official Google account recovery process is needed to regain access.Open
- How do I recover access to a Gmail or Google account?You cannot sign in to a Gmail or Google account and need the official recovery path after a forgotten password or failed sign-in.Open
- How do I recover an AOL password to get phone photos?Photos stored behind an AOL account cannot be reached because the AOL password is forgotten or unknown.Open
- How do I recover an iPhone after an update when the Apple ID and email password are forgotten?An iPhone completed an automatic update, the owner does not remember the Apple ID or the password for the email tied to that Apple ID, and the phone cannot be unlocked or used to check email for Apple reset messages.Open
- How do I remove an old Apple ID email from a phone given to someone else?An old iPhone was given to a family member, but the previous owner’s email or Apple ID is still attached, and creating or using an account shows that the email is already taken.Open
- How do I renew MagicJack service with an email address?MagicJack phone service needs to be renewed using the email address tied to the account.Open
- How do I reset a PlayStation Network password during PS5 setup?During new PS5 setup, the PlayStation Network password reset flow is missing or unclear, and the email address for the PSN account is needed to continue.Open
- How do I reset a Samsung account password when I am locked out?Locked out of a Samsung account while trying to reset the Samsung account email password, sometimes after too many attempts.Open
- How do I reset a forgotten iPhone passcode when I still have Gmail access?An iPhone passcode was forgotten; recovery depends on whether the Apple ID and related Gmail address are still accessible.Open
- How do I reset an Apple ID password without access to the old email?Phone was lost in a lake; a new iPhone cannot use the Apple ID because the password is forgotten and reset messages go to an email that is no longer accessible.Open
- How do I restore an AOL account I removed from my phone by mistake?An AOL mail account or app was deleted from a phone by mistake and needs to be added back.Open
- How do I resubmit a review if my earlier feedback may not have posted?A customer believes they left a favorable review the previous night, but it may not have gone through, and they are willing to submit the review again if needed.Open
- How do I return Vynzo glasses bought on Amazon when I cannot find the seller email?A buyer has a return problem with Vynzo glasses purchased on Amazon (such as wrong item received) and cannot find a Vynzo email address to start the return.Open
- How do I return shoes that are too small when the order email is missing?Brand-new shoes are too small and need to be returned, but the order confirmation email cannot be found, which makes starting the return harder.Open
- How do I secure a phone and accounts after a suspected hack?A phone may have been compromised, old account details block access to services such as Experian or related apps, and Verizon or Google sign-in may show an incorrect email error while setting up safer access.Open
- How do I set up a used Skylight Frame without the previous owner's account?A Skylight Frame bought at a garage sale still shows Welcome back for the previous owner's email after a reset, and the new owner does not have access to that account.Open
- How do I sign in on a new phone so apps restore with the same email?After getting a new phone because the old phone’s screen broke, the user wants to know whether signing in with the same email will restore apps like Uber and related account data.Open
- How do I sign in to a Google account when it asks for a new phone number?During Google sign-in or recovery on Windows, the account asks for a new phone number and may offer a "Try with email" option instead.Open
- How do I sign in to an iPhone when it asks for an Apple Account?An iPhone shows a Sign in to your iPhone or Apple Account prompt, and the person needs the correct Apple ID email or phone number to continue.Open
- How do I start a return for Hike Footwear shoes?A customer needs the return form for Hike Footwear shoes and cannot find the purchase email.Open
- How do I start receiving Blair catalog emails again?Blair catalog emails stopped arriving and the subscriber wants to receive them again.Open
- How do I stop iPhone Mail from deleting messages a few hours after they arrive?On an iPhone 15 Pro, email messages disappear completely a couple of hours after arrival and are not in Trash or Junk, while the same mailbox on a laptop still looks normal.Open
- How do I unlock an iPhone that says Locked to Owner after a carrier switch?After switching from US Cellular to T-Mobile, an iPhone asks for an Apple ID and password, shows Locked to Owner, and the old email used for the Apple account is no longer available.Open
- How do I unlock an iPhone that says Locked to Owner and asks for email and password?An iPhone that is rarely used for email has been stuck for about a week asking for an email and password, with a Locked to Owner style Activation Lock screen.Open
- How do I unlock or reset voicemail on a Samsung Galaxy S23 with AT&T?Voicemail on a Samsung Galaxy S23 reports that the mailbox is locked and to call system admin, often on an AT&T line, so messages cannot be opened or managed.Open
- How do I update a Microsoft or Gmail recovery number after switching to a cell phone?A landline used for email account recovery was disconnected, and the account still expects the old number instead of the new cell phone.Open
- How do I verify an Amazon order placed through a TikTok ad if no confirmation email arrived?An electric scooter was ordered through a TikTok ad that claimed Amazon would send it, but no confirmation email arrived and the buyer needs to know whether the purchase was real.Open
- How do you add a Microsoft Exchange account back on an iPhone 15 Pro?A Microsoft Exchange email account needs to be set up again on an iPhone 15 Pro.Open
- How do you add an Alexa Show after changing email and phone number?Amazon account mobile number and email changed, and the user is trying to add another Alexa Echo Show device.Open
- How do you fix a Validate Your Credentials mail error?An email app shows Validate your credentials and may also say the connection to the server failed.Open
- How do you get Outlook email working on a new iPhone?A new iPhone replaced an older model and Outlook email that worked on the old phone does not appear on the new phone, or Mail only seems to check Gmail.Open
- What can I do when a verification code can't reach my account after changing my email?Cannot update account information because a required verification code is being sent to an old email address that is no longer accessible.Open
- What should I do if I get an email about a $500 Apple purchase I did not make?Received an email claiming someone made an Apple purchase for about $500 that was not authorized.Open
- What should I do if a family member’s lost Android phone was linked to my Gmail?A family member lost an Android phone that was linked to a shared or household Gmail account, and another phone on that account is no longer working properly.Open
- What should you do after a stolen phone and an unexpected online charge?A cellphone was stolen, the owner thought personal info was erased, then later found an email about a charge for a gaming tablet and charger and could not reach customer service.Open
- What should you do if your Venmo email was changed without permission?A Venmo account email was changed without permission and automated support paths are not providing a clear fix.Open
- What should you do when a Vivint login is not recognized?A Vivint system login is not recognized, often with an email-not-recognized style message.Open
- Why can my Spark mobile text and email but not make voice calls?On Spark mobile in Lower Hutt, New Zealand, outbound voice calls fail or show call failed, while texts, email, and a landline still work.Open
- Why can't my iPhone load apps or Gmail during a local network outage?In Minneapolis (ZIP 55406), apps and Gmail on an iPhone 11 fail to load, and the issue may be tied to a local internet or cellular network outage.Open
- Why can’t I sign in to Max after receiving a confirmation email?Someone signed up for HBO Max or Max, received a confirmation email, but later cannot sign in because the service says there is no account under that email or phone number.Open
- Why does Gmail show too many drop-down suggestions and say the account is almost full?A phone’s Gmail search box shows excessive drop-down suggestions, and Google reports the account is almost full, making cleanup difficult.Open
- Why does Yahoo Mail work on a computer but not on an iPhone after a hack?Yahoo email was hacked and the password changed; mail works on a computer but not on an iPhone.Open
- Why does a Windows laptop show "Couldn't sign you in" for Gmail?A Gmail account cannot be signed into from a Windows 11 laptop, and the browser shows a "Couldn't sign you in" message.Open
- Why does a prepaid number show as not existing for account recovery?Email says a number does not exist; the line is prepaid with no bills, so recovery SMS fails.Open
- Why does adding a NordicTrack private profile keep returning to a barcode?When adding a new private profile on NordicTrack equipment, the console shows a barcode, and entering an email and password returns to the barcode instead of finishing setup. The membership may be under another household member's name.Open
- Why does iPhone ask to enter the password for an Outlook account?An iPhone shows Enter the password for Outlook account, usually after an update when the Mail app lost the saved Microsoft account password.Open
- Why does voicemail still say the mailbox is full after I clear messages?Voicemail still reports the mailbox is full even after clearing or deleting messages, so callers cannot leave new messages.Open
- Why is my MaxTV subscription payment pending and I cannot watch videos on Fire Stick?A MaxTV monthly subscription payment shows as pending or confirmed by email, but videos still will not play on a Fire Stick.Open
- Why won’t WhatsApp open or finish sign-in on Android?WhatsApp on Android will not open or stay signed in, and a verification or password-related email is said to be sent but never arrives.Open
- Why won’t my iPhone 15 Mail app receive new Gmail messages?An iPhone 15 built-in Mail app stops receiving new messages for a Gmail account.Open