How do I fix a Moto G Stylus that does not respond to touch?
Answer
When a Moto G Stylus ignores all finger input, first rule out a wet or dirty screen and a stuck stylus mode, then force-restart the phone. If the screen still never responds, the digitizer or display assembly usually needs repair.
Before you start: stop right away if…
- A factory reset is hard to run without working touch and can erase data—try restart and repair options first.
- Liquid damage can kill touch even when the display still shows an image; do not charge a wet phone.
Follow these steps
Clean and dry the screen
Power the phone off if you can, wipe the glass with a soft dry cloth, and remove any screen protector temporarily.
You should see: The glass is clean and dry with no film or moisture between the protector and screen.
Force-restart the Moto G Stylus
Press and hold the power button and volume-down button together for about 20–30 seconds until the phone restarts, even if the screen does not respond to taps.
You should see: The Motorola logo appears and the phone boots again.
Test finger touch and the stylus separately
After reboot, try tapping with a finger in several places, then try the stylus if you have it.
You should see: Finger touch works again, or you learn that only the stylus works / neither works.
Boot to Safe Mode if touch partially returns
If some taps work, press and hold Power, then touch and hold Power off and choose Safe Mode (wording can vary by Android version) to see whether a third-party app is freezing the screen.
You should see: In Safe Mode, touch either works normally or still fails, which helps separate app issues from hardware.
Seek repair if touch stays completely dead
If the screen never accepts finger input after a force restart, contact Motorola support or a repair shop about digitizer or display service, and ask about data recovery options before any board-level work.
You should see: You have a repair path and know whether data might still be recoverable.
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Extra tips
What to look for: Whether the screen shows content but ignores all touches, and whether the stylus still works when finger touch does not
Before you change anything: Remove any screen protector or thick case that could block touch. Dry the screen fully if it got wet or used with wet hands. Note whether the stylus still works even when fingers do not. Back up what you can from a computer later if the phone stays unresponsive—avoid factory reset until you have tried a restart.