How do I fix two TVs that lost Bell TV, Netflix, and audio after wrong remote buttons?
Answer
This usually means the TVs or set-top boxes were switched to the wrong input, muted, or taken out of the Bell TV source. Checking each screen for No Signal or a blank input, then returning to the correct HDMI or Bell source, often restores everything.
Before you start: stop right away if…
- A factory reset can remove apps, input labels, and account sign-ins. Use input and power checks first.
Follow these steps
Check what each TV displays
Look at both TVs and write down whether each shows No Signal, a blank screen, a wrong HDMI label, or a mute icon.
You should see: You know whether the problem is a missing input, muted audio, or a device that is off.
Confirm the Bell box or streaming device is on
Check that the Bell TV receiver and any streaming devices connected to the TVs are powered on, then wait about a minute for them to finish starting.
You should see: The source devices show normal power or activity lights.
Switch each TV back to the correct input
Using the TV remote, open Input or Source and select the HDMI or AV input used for Bell TV. Then try the input used for the streaming device if Netflix still does not appear.
You should see: Bell TV or the streaming home screen appears instead of No Signal.
Restore audio settings
Press Mute on the TV remote to unmute, raise the TV volume, and if the TV uses an external soundbar, confirm that output is set to the soundbar or TV speakers as usual.
You should see: You hear audio again from Bell TV or the streaming app.
Relaunch Netflix or Bell apps if the picture is back
Once the correct input is active, reopen Netflix or return to the Bell guide. If an app asks you to sign in, use the official on-screen sign-in path only.
You should see: Bell TV, Netflix, and audio work on both TVs, or only one remaining input still needs correction.
Power-cycle one stuck path
If one TV still shows No Signal, turn off that TV and its Bell or streaming device, unplug both for 60 seconds, plug them back in, power on the source first, then the TV, and reselect the HDMI input.
You should see: The stuck TV regains a picture on the correct source, or the same No Signal state remains for service support.
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Extra tips
What to look for: Whether each TV shows No Signal, a blank screen, the wrong HDMI input, or a mute icon after the remote buttons were pressed.
Before you change anything: Note what each TV currently shows: No Signal, blank screen, menu, or a wrong app. Identify which remote belongs to the TV and which belongs to the Bell receiver or streaming device. Avoid factory resets until input and power checks fail. Never share account passwords for Netflix or Bell with unexpected callers.