How do I change the phone number on a Samsung account used with Samsung Pass?
Answer
Sign in to your Samsung account on the official site or Samsung Members/Galaxy settings, then update the registered phone number. If you cannot receive codes at the old number, start Samsung’s official account recovery and enter the old number exactly, including country code—review can take up to about two weeks.
Before you start: stop right away if…
- Stop if a site or popup asks you to pay to unlock a Samsung account or install unknown software.
Follow these steps
Sign in to the Samsung account
Open the official Samsung account page or Galaxy Settings > Accounts and backup > Manage accounts > Samsung account, and sign in with the account email or username.
You should see: You reach the Samsung account home or security settings, or you see a clear block such as a code required at the old number.
Try updating the number while signed in
If you can sign in (for example with a backup email, authenticator, or current device), open personal or security details and change the registered mobile number to the new one, then confirm any verification sent to the new number.
You should see: The new number is saved, or Samsung still requires verification of the old number first.
Start recovery if the old number is unavailable
If codes only go to the old phone, use Samsung’s official find email / reset or account recovery options and enter the previously registered number exactly, including country code.
You should see: Samsung accepts the recovery request or explains what proof or review is required next.
Allow time for Samsung review
If Samsung starts a manual review to replace the phone number, watch the email on the account for updates and avoid submitting duplicate recovery requests. Reviews can take up to about two weeks.
You should see: You receive a decision email or the account lets you register the new number.
Confirm Samsung Pass still unlocks
After the number is updated, open Samsung Pass and confirm you can unlock saved credentials with the same Samsung account on your phone.
You should see: Samsung Pass works with the updated Samsung account security details.
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Extra tips
What to look for: Samsung account sign-in prompts for a code to the old number, Samsung Pass still linked to that Samsung account, and any recovery form asking for the previously registered phone number
Before you change anything: Use only the official Samsung account website or Samsung apps on your phone. Have the old registered number ready with the correct country code. Note any backup email already on the Samsung account. Never share your Samsung password or one-time codes with unexpected callers.