How do I retrieve a Verizon security code or one-time passcode?
Answer
Verizon security codes are usually sent by text, email, or shown in the My Verizon app for the account owner. Sign in at the official Verizon site or app, choose a different delivery method if the first code is invalid, and avoid third-party pages that ask for the code.
Before you start: stop right away if…
- Never share a Verizon security code with someone who calls, texts, or emails you unexpectedly.
- Stop if a site asks you to pay a third party to retrieve a Verizon code.
Follow these steps
Start recovery on the official Verizon site or app
Open the My Verizon app or verizon.com, choose Sign in, and use Forgot password or security code options from that official screen only.
You should see: Verizon offers to send a code by text, email, or another saved method.
Request a fresh code and enter it promptly
Send a new code, wait for the SMS or email, and enter it before it expires. Request only one new code at a time so older codes are not mixed up.
You should see: A current code arrives and is accepted, or you get a clear error to act on.
Try an alternate verification method
If texts fail, choose email or another listed recovery option on the account. Confirm the phone number format includes the correct line on a multi-line account.
You should see: An alternate path verifies ownership without the failed SMS route.
Use Verizon account recovery support if still blocked
From the official support or PIN/PUK and account recovery help pages, follow Verizon's identity verification steps. Do not share codes with callers who contacted you first.
You should see: Verizon restores access after verifying account ownership through its supported process.
Not sure this is the right page? Check here
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Extra tips
What to look for: Prompts for a security code or one-time passcode on verizon.com or My Verizon, plus any INVALID message after submitting the number and password.
Before you change anything: Confirm you are on verizon.com or the official My Verizon app. Have access to the phone number or email on the Verizon account. Do not read codes aloud to unexpected callers. Stop if a page asks for payment to unlock your account outside Verizon billing.