How do I fix Samsung TV Plus when it says it cannot connect to the server?
Answer
When Samsung TV Plus says it cannot connect to the server, first confirm the TV has working internet in other apps, then power-cycle the TV and correct the date and time. Wrong clock settings and a stale network session are common causes on older sets after TV Plus had been working.
Before you start: stop right away if…
- A factory reset erases apps and accounts; use it only after network, time, and update checks fail.
Follow these steps
Compare TV Plus with other internet apps
Open another streaming app or the TV’s network test. Note whether only TV Plus fails or the whole TV is offline.
You should see: You know if the problem is TV Plus-specific or a general network outage.
Power-cycle the TV
Turn the TV off, unplug it from power for a full 60 seconds, plug it back in, and turn it on. Open TV Plus again.
You should see: TV Plus connects, or the same server message returns after a clean restart.
Set the correct date and time
Go to Settings → General → System Manager → Time → Clock. Turn on network time if available, or set the correct date, time, and time zone manually.
You should see: The TV clock matches real time, which helps secure server connections succeed.
Recheck network and reopen TV Plus
Confirm Wi‑Fi or Ethernet shows connected, then open a TV Plus channel and watch whether the channel list loads and plays steadily.
You should see: Channels load without the server error, or the error persists for support.
Update software or contact Samsung if it continues
In Settings, check for a software update. If the TV is fully updated, other apps work, and TV Plus still cannot connect, contact Samsung Support with the model and the exact server message—older TVs can lose support for TV Plus over time.
You should see: Either an update restores TV Plus, or you have a clear support path for a service limitation.
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Extra tips
What to look for: The exact “cannot connect to the server” message, whether other internet apps work, and the TV’s date/time under Settings → General → System Manager → Time.
Before you change anything: Note whether other apps like YouTube or a browser still stream. Do not factory-reset the TV until simpler network and time checks fail. Keep the TV model and software version handy if you contact Samsung. Avoid third-party “TV unlock” downloads.