How do I cancel a Guardio subscription when I cannot log in?
Answer
Cancel through the same place the subscription was billed—often Guardio’s website after password recovery, or Apple/Google subscription settings if it was bought in an app. If you cannot sign in, recover the Guardio password first, then cancel under account or billing settings.
Follow these steps
Recover Guardio sign-in
On Guardio’s official website, use Forgot password with the email tied to the subscription, then complete the reset from the email you receive.
You should see: You can sign in to Guardio with the recovered password.
Cancel inside Guardio billing
After signing in, open account, subscription, or billing settings and choose cancel or turn off auto-renew for Guardio.
You should see: The page confirms the subscription is canceled or will not renew.
Check Apple or Google subscriptions if needed
If Guardio’s site shows no active plan, open your device’s subscription list (Apple Settings → your name → Subscriptions, or Google Play → Payments & subscriptions) and cancel Guardio there if it appears.
You should see: Any app-store Guardio subscription is canceled, or you confirm it is not listed there.
Confirm the next charge stops
Note the cancellation confirmation and the date it says access or billing ends, then watch the next statement cycle for another Guardio charge.
You should see: You have written confirmation of cancellation and know when billing should stop.
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Extra tips
What to look for: Whether the charge appears on a Guardio billing page, an Apple subscription, or a Google Play subscription, and any sign-in error when opening Guardio.
Before you change anything: Find a recent bank or card statement line that shows Guardio or the app store that billed you. Use only Guardio’s official site or the device’s built-in subscription settings—not links from unexpected emails or popups. Have the email address used for Guardio ready before resetting the password. Do not share one-time codes or passwords with anyone who contacts you unexpectedly.