How do I get a refund after cancelling a Guardio trial that still charged my account?
Answer
Confirm the Guardio subscription is cancelled in the official account or app-store billing page, then open a formal refund request with the charge date and amount and keep written proof.
Before you start: stop right away if…
- Ignore unexpected callers who ask for remote access or payment to process your refund.
Follow these steps
Verify the subscription is fully cancelled
Sign into Guardio’s official account billing area or your Apple/Google subscriptions list and confirm auto-renew is off and the plan shows cancelled.
You should see: Future billing is stopped, or an active subscription is found and cancelled now.
Submit a written refund request
Use Guardio’s official support form or email billing support with the charge date, amount, account email, and cancellation time, and ask for written confirmation.
You should see: A ticket or case number is issued.
Use the app store refund path if applicable
If Apple or Google billed the charge, submit a refund request in that store’s official report-a-problem or subscription refund flow as well.
You should see: The store opens a refund review for the purchase.
Follow up with evidence
If no refund posts after the company’s stated review window, reply with screenshots of cancellation and the statement line and ask for an update.
You should see: You receive a refund decision or a clearer timeline.
Contact your card issuer if needed
If official channels stall, ask your bank or card issuer about disputing the charge and provide your cancellation and support evidence.
You should see: The issuer opens a dispute or explains eligibility.
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Extra tips
What to look for: A posted charge around the disputed amount, cancellation confirmation email or screen, and whether billing was through Guardio directly or an app store.
Before you change anything: Gather the charge date, amount, and last four digits of the card. Find any cancellation confirmation. Cancel again if auto-renew is somehow still on. Do not share full card numbers in chat.