How do I recover a FanDuel account locked after changing my phone number?
Answer
A locked FanDuel account after a number change usually needs FanDuel’s official account recovery or support path, because the old number can no longer receive verification texts.
Before you start: stop right away if…
- Stop if a site or popup asks you to pay a stranger to unlock FanDuel.
- Repeated failed sign-in attempts can keep an account locked longer.
Follow these steps
Note the exact lock message
Open the official FanDuel app or website, try to sign in once, and write down the full locked-account or verification message shown on screen.
You should see: You have the exact wording FanDuel is showing.
Use FanDuel’s official recovery options
From the sign-in screen, choose Forgot password, account recovery, or Help/Support links provided by FanDuel. Follow only in-app or fanduel.com steps to unlock or verify identity.
You should see: You reach FanDuel’s official recovery or support form for a locked account.
Verify identity without the old phone number
Provide the account email and any identity documents FanDuel requests. If SMS to the old number is required and unavailable, use the support path that lets you update contact details after verification.
You should see: FanDuel accepts verification or tells you what else is required to unlock the account.
Update the phone number after access returns
Once you can sign in, open account settings and replace the old phone number with the new one, then confirm any verification sent to the new number.
You should see: The account shows the new phone number and sign-in works again.
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Extra tips
What to look for: An on-screen message that the account is locked, plus any prompt about phone verification or identity review.
Before you change anything: Confirm you are in the official FanDuel app or website. Have the email on the account and any ID FanDuel may request ready. Do not share one-time codes with anyone who contacts you unexpectedly. Avoid third-party “account unlock” services.