How do I unlock a Galaxy phone when the screen PIN and Samsung account password are both forgotten?
Answer
If both the screen lock and Samsung account password are forgotten, you usually must reset the Samsung account through Samsung’s official Find My Mobile or account recovery first, then factory reset the phone, which erases local data.
Before you start: stop right away if…
- A factory reset erases photos, messages, and apps that are not already backed up.
- Ignore anyone who offers paid unlock tools or asks you to install unknown APKs.
Follow these steps
Recover the Samsung account on a computer
On a browser, open Samsung’s official account sign-in page, choose Forgot password, and complete recovery with the verified email or phone still under your control.
You should see: You can sign into the Samsung account again or start Samsung’s recovery wait process.
Try Find My Mobile unlock options
Sign into Samsung Find My Mobile with the recovered account, select the Galaxy S22 if listed, and use any Unlock or similar remote lock-clear option offered.
You should see: The screen lock clears, or the device shows that remote unlock is unavailable.
Factory reset only if unlock is impossible
If remote unlock fails, use the model’s official recovery-mode factory reset steps from Samsung support, accepting that local data will be erased.
You should see: The phone restarts to the initial setup screens.
Complete setup and set a new screen lock
Sign in with the recovered Samsung and Google accounts when prompted, restore from backup if available, and create a new screen lock you can store securely.
You should see: The phone is usable again with accounts you control.
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Extra tips
What to look for: A Galaxy lock screen asking for PIN, pattern, or password, plus any Samsung account prompt after reset
Before you change anything: Decide whether erasing the phone is acceptable if local photos are not backed up. Gather alternate emails and phone numbers tied to Samsung and Google accounts. Use only official Samsung and Google recovery sites. Never share account passwords with unexpected callers.